Even Contact Centre Managers are reluctant to pay over the phone, reveals a new survey! New…
Category: – Contact Centre News
News from the UK contact centre industry
Contact Centre Gripes Which? Survey
Contact Centre Gripes Not being able to ring a contact centre based in the UK is…
Contact Centre Technology Trends for E-commerce in 2016
Contact Centre Technology Trends for E-commerce in 2016; E-commerce industry has been growing at a fast…
Future of Customer Service and Cloud-Based Contact Centres
Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Customer Contact Expo – Technology for Marketing – eCommerce Expo
Customer Contact Expo – Technology for Marketing – eCommerce Expo – UBM EMEA brings together three…
Contact Centre Jobs – HGS on Recruitment Drive
Contact Centre Outsource Company HGS Europe have announced the creation of 500 new contact centre jobs…
Contact centre deployments – Sabio simplifies with data connectivity offering
Contact centre technology specialist Sabio helps reduce complexity with data services to support SIP Trunking, Internet…
Contact Centre Jobs – Domestic and General launch Recruitment Drive
Warranty provide Domestic and General have announced a recruitment drive to recruit 230 staff at their…
Contact Centre Jobs – Fusion Sunderland
Contact Centre Jobs – Fusion has opened a third building in Sunderland after creating 160 new…
Webhelp UK shortlisted for three prestigious awards
Webhelp UK, has been shortlisted for three prestigious industry accolades at this year’s CCA Excellence Awards,…
Customer Fatigue – An Easy Antidote to
Customer Fatigue – An Easy Antidote to – Insight by By Dr Nicola Millard, Head of…
What size is your contact centre?
What size is your contact centre? Dave Paulding, a regional director at Interactive Intelligence looks at…
Contact Centre Outsourcer Expolink wins The Entertainer Contract
Contact centre Outsource experts, Expolink Europe, have announced a new client acquisition in the form of…
Ormuco Select MigSolv as UK Data Centre Partner
Ormuco, today announces it has chosen MigSolv as its UK data centre partner. The partnership will…
Customer Service Vitally Important when renewing Mobile Phone Contracts
Customer Service Vitally Important when renewing Mobile Phone Contracts – Customer service is becoming increasingly important…
Contact Centre Set To Close
HPI Contact Centre Set To Close – HPI, the company which offers a car history checking…
Control Centre Goes Live
Control Centre Goes Live – Dorset & Wiltshire Fire and Rescue Service have merged their control…
Shop Direct Job Loses at Aintree and Bolton Contact Centre
Webhelp UK have announced plans to reduce staff working on the Shop Direct outsource contract at…
Contact Centre Jobs – Intelling to open Belfast Contact Centre
Contact Centre Jobs – Intelling Ltd have announced plans to open a contact centre in Belfast…