Datametrix Selects Enghouse Interactive for Contact Centre as a Service – Selection of CCSP cloud contact…
Category: – Contact Centre News
News from the UK contact centre industry
VoiceSage Releases Hi-Tech Product Roadmap
Customer engagement services leader VoiceSage says Chatbots, Business Rules, AI and IoT are central to its…
Ultracomms Supports Two Saints Homeless Charity This Christmas
Ultracomms supports local homeless charity Two Saints to make a difference this Christmas Ultracomms, the Fareham…
Key Tools To Help Improve The Customer Journey
3 key tools to help improve the customer journey – Stephen Ball Senior Vice President (SVP)…
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support
Brits Spend 5.5 Weeks of Their Lives Calling Customer Support Brits spend an average of 17…
Aspect Software Calls for Banks to Collaborate
Aspect Software calls for banks to collaborate and prevent fraud in light of PSR response to…
UK National Contact Centre Awards 2017 Open for Nominations
UK National Contact Centre Awards 2017 Open for Nominations – with new Team and Organisation categories…
MP Congratulates Webhelp Rothesay Contact Centre
Westminster MP for Argyll & Bute, Brendan O’Hara, has congratulated Webhelp and easyJet for their commitment…
Call Management in the Festive Seasons – Teleware discusses
Call management in the festive seasons – Lee Mansell is Product Manager at TeleWare looks at…
Economy Energy Invest £4m In New Contact Centre
Economy Energy, a growing independent energy supplier, will create 200 jobs as it launches a dedicated…
Noble Harmony v6 Improves Agent Productivity
Noble Harmony v6 Improves Agent Productivity and Reporting Unified contact centre technology leader enhances its award-winning…
4net Technologies Win coveted Avaya Innovation Award
4net Technologies have won Innovation Partner of the Year at Avaya’s Engage Achievement Awards 2016 event…
Bexit Fuels Record Turnover for Callcare Contact Centre
Contact centre operator CALLCARE has achieved record turnover month-on-month since the UK’s decision to leave the…
Echo and Northern Ireland Water Win Prestigious Award
Echo and Northern Ireland Water win prestigious award for collaboration NI Water and Echo Managed Services…
Ascensos Announce New Clydebank Contact Centre
Ascensos, the Motherwell-based contact centre outsourcer, has announced it is creating up to 160 jobs as…
Research Reveals Agent Training Falling Behind Customer Expectations
New research from the CCA reveals agent training is falling behind customer expectations – Research reveals…
Webhelp Asks Are UK Retailers Ready to Talk Personalisation?
Personalisation has been a much talked about theme in retail in recent years and continues to…
Senior Stars Shortlisted for Welsh Contact Centre Awards
Senior stars shortlisted for Welsh Contact Centre Awards – Ceremony set to celebrate the individuals and…