Customer engagement is more important than increasing profit and business growth, says the C-suite New research…
Category: – Contact Centre News
News from the UK contact centre industry
Aspect Verify Innovation Day – Gaming & Betting
Aspect Verify Innovation Day – Gaming & Betting – Thursday 28th September 2017 Why attend?…
Aspect Verify Innovation Day – Pharmacies
Aspect Verify Innovation Day – Pharmacies – Tuesday 26th September 2017 Why attend? Regulations are changing,…
Aspect Verify Innovation Day – Finance & Insurance
Aspect Verify Innovation Day – Finance & Insurance – Wednesday 27th September Why attend? Hear from…
Take Part in the UK Contact Centre Decision-Makers’ Guide
The 2017 UK Contact Centre Decision-Makers’ Guide (15th edition) With insights built on hard data, the…
Echo-U Expand Newcastle Based Contact Centre
Echo-U, the Newcastlebased outsource company, has made a six-figure investment to expand onto a new floor…
How Smart Meters will Impact the Contact Centre
In today’s society, data protection is increasingly a concern for many consumers. Data breaches appear in…
ICO Warns About Costly Consequences of Nuisance Calls
Companies carrying out direct marketing have been reminded that properly screening numbers against the Telephone Preference…
SVL Business Solutions Makes Senior Appointments
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre…
ECCCSA 2017 Shortlist Announced Let The Judging Begin!
ECCCSA 2017 shortlist announced as tickets for the Awards Dinner go on sale – Belgium, Bulgaria,…
Clarabridge Announces Clara, Omnichannel Intelligent Agent
Clarabridge Announces Clara, a New Omnichannel Intelligent Agent for Customer Experience Clarabridge, Inc., have introduced Clara,…
Serenova Appoints Tom Schollmeyer as New CEO
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, today announced the appointment of Tom Schollmeyer…
Ensuring Re-Shoring Doesn’t Cost Contact Centre Customers
The trend for offshoring services started in the 1990s, with organisations seduced by the prospect of…
Home Security Company Ring Deploy Aspect Via™
Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution – Aspect Via Workforce…
Webinar: How Back-Office Organisations Optimise Workforce
How Back-Office Organisations Optimise Workforce and Operations Using Traditional Call Centre Model Rochester Regional Health joins…
Eighty-Five Percent of Contact Centres Want Artificial Intelligence
Research report examines how contact centres are adapting to new innovative technologies, such as Artificial Intelligence…
Ten Key Steps to ensure Speech Analytics Success
Ten Key Steps that businesses should follow to ensure Speech Analytics Success Customer experience technology specialist…
Liquid Voice Expands Project Management Team
Liquid Voice Expands Project Management Team to meet increasing demand for call recording systems Liquid Voice,…