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Category: – Contact Centre News
News from the UK contact centre industry
Financial Services Contact Centres set to invest in Technology
UK financial services contact centres set to invest in web chat, analytics and customer authentication technology…
PCI DSS Can Help Achieve GDPR Compliance
How PCI DSS compliance can help you achieve GDPR compliance too – Simon Beeching of Syntec…
Managing Seasonal Contact Centre Volumes with Cloud
Contact Centre Volumes – Changing demands are one the most difficult parts of operating a contact…
Up, Up and Away: Eight Become One in the Cloud!
The move to cloud is happening but what makes a contact centre stand out from the…
Introducing Conversational AI in the Contact Centre
What happens when your contact centre is ready to stop talking about chatbots or conversational AI…
6 Best Uses for Chatbots in a Contact Centre
The idea of using customer-facing chatbots can be intimidating. If you believe the negative press they…
Search on To Find North East’s Contact Centre Superheroes
Entries have now opened for the North East Contact Centre Awards 2018, which looks to recognise…
Enghouse Helps NCH Keep Tenants in the Picture
How the Enghouse Interactive Communications Centre helps Nottingham City Homes Keep Tenants in the Picture Nottingham…
Infinity CSS Launch Pay-as-you-go Pricing Model
Infinity CCS today announces their new pay-as-you-go pricing model for contact centres that removes the need…
Thomas Cook Adopts NICE Robotic Process Automation
Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency…
Marks & Spencer Enhance CX Through Rant & Rave
Marks & Spencer enhances customer experience through Rant & Rave partnership Retailer implements technology to understand…
Noetica: Cloud Formations in the Contact Centre
Cloud Formations in the Contact Centre – Danny Singer, CEO, Noetica dispells the myths surrounding the…
Arvato CRM Solutions Identified as Leader by NelsonHall
Arvato CRM Solutions identified as a “Leader” in NelsonHall ’s NEAT vendor evaluation for Digital Customer…
Is it Really a ‘Tug of War’ in Contact Centres?
When operations wants one thing and agents want another the atmosphere can become tense. Karim Chabane…
Charity Contact Centres – Need to Improve
Charity sector contactability standards need to improve according to a recent survey. In an environment where…
Alternatives to ‘Your Call Is Important To Us’ in the contact centre
Does anyone really believe queue messages which repeat ‘your call is important to us…’? We have…
NewDay and the Voice of the Customer Programme
NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions NICE Satmetrix…