Shattering the myth – why there’s more to outsourcing contact centres than cutting costs – Cyril…
Category: – Contact Centre News
News from the UK contact centre industry
Customer Contact Week (CCW) Europe is back!
Customer Contact Week (CCW) Europe is back and it’s bigger and better than ever! If you…
Contact Centre Webinar: Maintaining Quality Remotely
Contact Centre Webinar: Maintaining Service Quality Remotely – Wednesday 18th March at 2pm In times like…
CXone@home Enables Contact Centre Staff Work From Home
NICE Launches CXone@home to Enable Immediate Contact Centre Transition to Work-From-Home in Response to COVID-19 NICE…
Sabio Expand Tech Portfolio with CX innovator DVELP
Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London, that…
You don’t get a second chance to make a first impression
This week I had an enjoyable meeting with a much valued client where we discussed staff…
Low-Code Technology Boosts the Growth of Specialist Bank
Hampshire Trust Bank (HTB) is a digitally-focussed specialist bank staffed by experts that enable UK businesses…
GDPR – Keeping personal data safe and secure
Protecting personal data is at the heart of the General Data Protection Regulation (GDPR) but there…
Ibotta Select NICE to Improve Remote Workforce Management & Engagement
Ibotta Selects NICE to Improve Remote Workforce Management and Engagement – Tech unicorn utilizes NICE Workforce…
Call and Contact Centre EXPO 2020 Rescheduled
Call and Contact Centre EXPO 2020 Rescheduled for 15th & 16th September 2020 due to Increase…
Be Mindful of Scammers During COVID-19 Crisis
Be mindful of phone scammers during COVID-19 crisis – Debbie Bicker from SVL today issued a…
Is UK Ending It’s Love Affair with foreign Contact Centres?
Is The UK ending its long-distance love affair with foreign contact centres. However, this has raised…
AA Ireland put Chatbots in Driving Seat
AA Ireland puts AI-powered chatbots in the driving seat of customer engagement AA Ireland was founded…
Sensée Create Tech To Deploy Contact Centre Workers At Home
Sensée creates technology ecosystem for businesses to easily deploy contact centre workers at home Homeworking specialist…
Lifesize & Serenova Merge to Create Contact Centre Workplace Collaboration Co.
Lifesize and Serenova Merge to Create Contact Centre Communications and Workplace Collaboration Company Marlin Equity Partners’…
86% of Brits say self-service is a positive experience
86% of Brits say self-service is a positive experience – but we still want a contact…
Content Guru Expand in US & Enhances Partner Programme
Content Guru expands US team and enhances global partner programme Commitment to US growth and partner…
Webinar: Performance, Motivation & Operations
What are your plans for next Tuesday at 14:00 pm GMT? We would like to invite…
Cloud9 + Business Systems = Compliant Voice Recording
Cloud9 Partners with Business Systems (UK) Ltd for Compliant Voice Recording Cloud9 Technologies (“Cloud9”), a leader…