How Does your Contact Centre Measure Against the Competition? How does your contact centre compare to…
Category: – Industry News
Industry news from the UK contact centre industry
Consumer Contact Centre Experiences in the age of GDPR
Consumer contact centre experiences in the age of the GDPR It’s still good to talk! But…
UK Consumers Switch Brands if Trust Breaks Down
79% of UK consumers will switch brand if trust breaks down Eptica research finds automotive, technology,…
You Must Engage Your Contact Centre Agents – Fact!
Before You Can Engage Your Customers… You Must Engage Your Contact Centre Agents Contact centre agents…
Firstsource Investment in Belfast Contact Centre
Firstsource Solutions unveil £1 million investment in Belfast Contact Centre Operation Global Business Process Management (BPM)…
Contact Centre Events: Talkdesk CX Tour London
Talkdesk CX Tour Register today to join Talkdesk to hear from industry thought leaders and learn…
Mitel & Talkdesk Cloud Contact Centre Solution
Mitel and Talkdesk partner for enterprise cloud contact centre solution Strategic partnership launches with Mitel MiCloud…
Centralised or De-Centralised WFM in the Contact Centre
Centralised or de-centraliszed WFM in the contact centre: 5 ways to strike the perfect balance New…
Measuring Customer Sentiment in Contact Centres
Monitoring and Measuring Customer Sentiment in the Contact Centre Daisy Shevlin, Marketing Content Executive at Britannic…
Why Collaboration is Key for the Contact Centre
“Don’t Believe the Hype” – Why Collaboration is Key for the Contact Centre Gary Bennett, Channel…
The Contact Centre, also available in the Cloud
The Contact Centre, also in the Cloud – Julio Pérez, Executive VP Altitude Software Cloud technology…
DISRUPT CX 2019 Showcases Brilliant CX Delivery
Sabio DISRUPT CX 2019 event to showcase brilliant customer experience delivery • BGL Group, DirectLine Group…
allpay & Eckoh Celebrate PCI DSS Payment Success
allpay and Eckoh celebrate the success of their syndicated PCI DSS payment solution Eckoh, the global…
Teleperformance Announce CEO for UK Contact Centre
Teleperformance Announce New CEO for UK and South Africa Contact Centre, Gary Slade Teleperformance has appointed…
Calls Show Why Consumers Prefer Contact Centre Agents
Ten Heart-Warming Calls Show Why Consumers Prefer Human Contact Centre Agents over Bots Leading customer experience…
Centrica Plan Closure of Glasgow Contact Centre
Energy giant Centrica have entered into a consultation period with both staff and unions as it…
Edenred Launch SaaS Based Incentives Platform
New Incentive platform from Edenred UK powers up sales, channel sales and customer service performance Today,…
National Express Uses WFM to Keep Passengers Moving
National Express Uses Teleopti Workforce Management to Keep Passengers on the Move Teleopti have announced that…
Jabra Launches New Q2 Cashback Promotion
Jabra launches new Q2 cashback promotion – Offers on professional contact centre headsets and speakerphones to…