Speakers Announced for UC EXPO 2019!

UC Expo – Europe’s Largest Unified Communications and Collaboration Event! First Speakers Announced! We’re excited to…

Nominations Close For National Contact Centre Awards

Nominations close for 2019 UK National Contact Centre Awards – 25% increase in entries compared to…

Charities Boosted by Contact Centre Donation

Mayor of Sunderland Charaties Boosted by Contact Centre Donation The North East’s contact centre industry presented…

Welsh Contact Centre Forum – The Winners Are…

These are the best contact centres in Wales as comedian Katherine Ryan crowns champions in £650m…

Pets at Home Deploy Intuitive CX Technology

Pets at Home to deploy intuitive CX technology to bolster overall customer satisfaction – Real-time feedback…

Two New US patents To Be granted for Eckoh

Two new US patents to be granted – Further validation of Eckoh’s continued innovation in contact…

150 Jobs Created at ResQ Contact Centre

ResQ, the Outsource contact centre company, has announced that it is to recruit 150 additional staff…

CallMiner Launch Customer Experience Solution

New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback Speech Analytics Voice of…

Study Reveals Shifting Consumer Attitudes to Banking

The results of an extensive study into customer interactions with banks have just been revealed by…

Does Digital Really Exist Or is it about the CX?

Digital transformation is the latest trend that every organisation, in every sector, wants a piece of.…

Ventrica Celebrates Further Growth & Expansion in UK

Ventrica celebrates further growth and expansion in the UK -Ventrica demonstrates its commitment to both its…

Ways Amazon Connect Will Transform Customer Service

Download the guide: 3 Ways Amazon Connect Will Transform Your Customer Service Capabilities Amazon Connect is…

Customer Experience is Key to Brand Success

New Report by Fonolo Finds Customer Experience is Key to Brand Success in 2019 A new…

Nuance Reinvents Agent AI for the Contact Centre

Nuance Reinvents Agent AI for the Contact Centre – Proven technology brings real-time insights to human…

NICE Interactions EMEA Welcomes Stephen Fry

Interactions EMEA 2019 welcomes award-winning actor, comedian, journalist, television presenter and film director – Stephen Fry…

How Answer Machine Detection Was Reinvented

Noetica to Reveal How it Has Reinvented Answer Machine Detection with Artificial Intelligence at Call &…

Strong Contract Momentum Continues at Eckoh

Eckoh, the global provider of secure payment products and customer contact solutions, have announced it continues…

The NICE Competitive Edge: Real-time Authentication

Learn all about NICE Nexidia’s Analytics capabilities for your business needs and make the connections that…

NICE Leader Contact Centre Workforce Optimisation

NICE Named Market Share Leader for Contact Centre Workforce Optimisation in DMG Consulting Report NICE have…

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