eBook: Improve Customer Loyalty with Intelligent Outbound Strategies
Proactive customer outreach can be a direct line for you to greater revenue and customer loyalty. Aspect shares methods and tactics for successful outbound engagement based on more than 40 years in the industry and our latest experiences in the field.
“It costs five times more to attract a new customer then to keep an existing one, yet only less than a third of executives say retaining customers is a priority.”
“Companies that employ effective strategies to retain their customers reap consider financial benefits, and 72% of customers are willing to pay more for exceptional customer experience . . .”
“. . . few companies have developed outbound engagement strategies that drive customer loyalty, and these types of initiatives are excellent opportunities for organisations to differentiate from the competition . . .”
— from “Improve Customer Loyalty with Intelligent Outbound Strategies,” from Aspect Software
Read this eBook to learn:
– How to reduce customer churn
– Ways to use timely and relevant outreach to help customers solve problems before they arise
– How use self-service strategies to stay in from of your customer when you can’t be in front of your customer
– The best types of tasks to automate for proactive outreach
– How Advanced List Management and automation can keep you compliant and grow your business at scale
To download the eBook “Improve Customer Loyalty with Intelligent Outbound Strategies,” from Aspect Software Click Here
Aspect is on a mission to simplify and improve customer engagement. Our enterprise software is used by millions of agents every year and supports billions of consumer interactions around the world. Our best-of-breed contact center and workforce optimization applications help companies keep contact centre agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable solutions for self-service and live interaction management and workforce optimisation are available on-premises or in any hosted, private or public cloud environment.
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