New Which? research has found the Big Six energy suppliers are among the worst offenders when…
Category: – Reports/Surveys
HMRC Survey Report 2013-2014 – How does your contact centre compare?
HMRC Contact Centres provide a national telephone service for dealing with enquiries from customers. The main…
Contact Centre Gamification Product and Market Report 2014/15
Research and Markets has announced the addition of the “2014 – 2015 Contact Centre Gamification Product…
Last chance to take part in ContactBabel Survey
Contact Babel are inviting organisations with more than 10 UK agent positions to take part in…
Increased Use of Sorry Indicators of Poor Customer Service
Special Report on Behavioural Cues Finds that Politeness Has an Impact on Customer Satisfaction; Overall Global…
Cloud Contact Centre Solutions Survey
Providers of cloud contact centre technology are keen to promote their advantages. Our new survey looks…
The Importance of Location
We recently put out a survey to try and get to the bottom of how customers…
Dimension Data: Targets 1 Million Lync Voice Seats by 2017
Dimension Data, the USD 6 billion global ICT services and solutions provider, today announced an initiative…
UK Businesses Losing Over a Third of Customers Due to Poor Service
Service issues costing consumers nearly GBP15 billion a year As a result of poor customer service,…
Syntec Tech savvy consumers want new payment technology
Syntec Telecom’s 3rd annual tracker survey reveals overwhelming growth in demand Syntec Telecom’s 3rd annual tracker…
Contactbabel UK Contact Centre Decision-Makers Guide
Contactbabel UK Contact Centre Decision-Makers Guide ContactBabel are inviting organisations with more than 10 UK agent…
Research Shows Link Between Customer Service and Revenue Still Overlooked By UK
Contact Centre Association Research for KANA Suggests Only 40 Percent of Senior Managers Focused on Improving…
Deloitte Consulting 2013 Global Contact Centre Survey Results
Deloitte Consulting 2013 Global Contact Centre Survey focused on contact centre industry leaders’ perspectives on both…
ContactBabel – The Inner Circle Guide to Interaction Analytics
ContactBabel, one of the leading analyst companies for the contact centre industry, is currently researching the…
Dimension Data 2014/15 Global Contact Centre Benchmarking Survey
-Dimension Data – the world’s most useful benchmarking research study is open for your participation contact-centres.com…