Research Shows Omnichannel Engagement Solutions Deliver Big Financial Returns Independent study found Genesys customers achieved 158%…
Category: – Reports/Surveys
Netcall – Seven priority areas for contact centres in 2016
Seven priority areas for contact centres in 2016; Netcall have published the results of their survey…
ContactBabel 2016 US Contact Centre Decision-Maker’s Guide
The 2016 US Contact Centre Decision-Maker’s Guide – Industry Analysis & Benchmarking With insights built on…
ContactBabel Research Contact Centres in Mainland Europe & Ireland
ContactBabel, the industry’s leading contact centre analysts, are, for the first time, researching the contact centre…
Intelecom Sponsors ContactBabel Research into Interaction Routing
Intelecom sponsors ContactBabel latest reseach into Interaction Routing Results highlight changes in enquiry routing as businesses…
ContactBabel: 1 in every 25 jobs in UK within contact centre industry
ContactBabel: 1 in every 25 jobs in the UK is within the contact centre industry. But…
Reports Highlight the Pressing Issues in the Contact Centre
Rant & Rave publish two reports alongside ContactBabel exploring the pressing issues in the Contact Centre…
Intelecom Survey Reveals State of the Contact Centre
Intelecom latest survey reveals the real state of contact centres; Results highlight future growth with exponential…
Consumers Dissatisfied with Festive Retail Experience
British consumers dissatisfied with festive retail customer experience so far – Eptica research also finds three…
Customer Service: Consumers Willing to Pay for Better Service
Customer Service: Consumers Willing to Pay for Better Service from their Preferred Brands Xerox Survey Finds…
Contact Centre Survey – Win Amazon Vouchers
Contact Centre Survey – Share your thoughts to win Amazon Vouchers Contact centres face the ever…
How to Build Agent Trust in the Contact Centre
Building Trust in the Contact Centre – Stephen Pace, CEO SJS Solutions, discuses why the contact…
Cloud Based Contact Centre Infrastructure Market Report
Cloud Based Contact Centre Infrastructure Market Report 2015-2016 Research and Markets have announced the addition of…
Contact Centre Operational Benchmarking Reports
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever…
How Contact Centres Are Using Workforce Management Technology
How Contact Centres Are Using Workforce Management Technology. Have your say on how Workforce Management works…
Customer Service Workers among Most Stressed in Britain
Customer Service Workers among Most Stressed in Britain – Nearly half of industry workers need time…
Businesses Failing to Measure Customer Service
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…
Customer Service Workers Worst Paid in UK
Customer Service Workers Worst Paid in the UK; Resulting in Sector Professionals Heading North for Better…