Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever…
Category: – Reports/Surveys
How Contact Centres Are Using Workforce Management Technology
How Contact Centres Are Using Workforce Management Technology. Have your say on how Workforce Management works…
Customer Service Workers among Most Stressed in Britain
Customer Service Workers among Most Stressed in Britain – Nearly half of industry workers need time…
Businesses Failing to Measure Customer Service
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…
Customer Service Workers Worst Paid in UK
Customer Service Workers Worst Paid in the UK; Resulting in Sector Professionals Heading North for Better…
Jabra Research uncovers hours lost due to Workplace Distraction
Jabra Research uncovers hours lost due to Workplace Distraction – Jabra have launched their research report…
Staff Rewards Do you work for Scrooge?
Staff Rewards – Do you work for Scrooge? – Over half of staff have never received…
The Future of UK & US Customer Contact
The future of UK & US customer contact – the largest-ever research studies, available now from…
Contact Centre On Hold Annoyance
Contact Centre On Hold biggest annoyance – Britons rank being stuck on hold the biggest annoyance…
Lack of Flexibility is killing UK Productivity
Lack of flexibility is killing UK productivity according to research conducted by Red Letter Days for…
Contact Centre Benchmarking Report
Contact Centre Benchmarking Report by Dimension Data – 2016 Survey Now Open Take part now to…
Ultracomms Study set to open Debate on effectiveness of Answer Machine Detection
Ultracomms New independent study set to re-open the debate on the effectiveness of Answer Machine Detection.…
Contact Centre Gripes Which? Survey
Contact Centre Gripes Not being able to ring a contact centre based in the UK is…
Contact Centre Outsourcing Buyer’s Guide
Contact Centre Outsourcing Buyer’s Guide – Research and Markets have announced the addition of the “2015…
Contact Centre Decision Makers Guide Survey
Contact Centre Decision Makers Guide Survey ContactBabel are inviting organisations with 10 or more UK agent…
More Customer Service Jobs; Less Candidate Interest
More Customer Service Jobs; Less Candidate Interest Despite a massive growth in job vacancies, the industry…
Frost & Sullivan Steers Buyers of Contact Centre Services toward Best-fit Options
Migrating communications systems to the cloud has been one of the dominant trends in the European…
CCMA – Contact Centre Survey 2015
The CCMA are inviting organisations with 10 or more UK agent positions to take part in…
UK Customer Satisfaction Index from Institute of Customer Service
UK Businesses failing customers since 2013 buoyed by improvement for Banks, Utilities and Transport according to…