SJS Solutions Executives said the company is just weeks away from launching a new platform which…
Category: Editorial Category
Webhelp UK Join SKY to raise £50,000 for School in India
Europe’s leading entertainment company, Sky, has teamed up with counterparts at leading customer experience provider, Webhelp…
Zendesk Benchmark: How Customer Service Teams Operate Can Matter More than Industry Comparisons
New Research by Zendesk Finds Four Types of Support Organisations Based on Similarities in Operational Traits…
Chaucer Direct named an official call centre for Red Nose Day!
Chaucer Direct an official call centre for Red Nose Day! Chaucer Direct is proud to have…
Saga becomes Comic Relief Contact Centre for 2015
Saga have announced that its Hastings contact centre has been chosen to be an official Comic…
Ansaback: Britons prefer UK based contact centres over discounts
Ansaback; Research conducted by Ipswich based Outsource company Ansaback reveals that Britons prefer to speak with…
Capquest desperatly seeking 100 agents for Glasgow Contact Centre
Glasgow based Credit Company, Capquest are seeking 100 agents at their Broomielaw contact centre over the…
Jabra Unified Communications – Stealth Goes UC
Jabra Unified Communications; Responding to an increasing demand for Unified Communications audio devices, the Jabra Stealth…
Frost & Sullivan Recognises Interactive Intelligence Strong Market Growth in Contact Centres
Frost & Sullivan Recognises Interactive Intelligence’s Strong Market Growth in Contact Centres Rich feature set, flexible…
Contact Centres put improving sales at bottom of the list
When it comes to what contact centre professionals want their technology investments to deliver for them,…
Aspect Software poses the question Is a cloud contact centre right for your business?
Aspect: Is a cloud contact centre right for your business? You are thinking that it is…
Make your contact centre part of Comic Relief 2015
[metaslider id=8910] Whether taking thousands of vital donation calls or fundraising themselves, contact centres play a…
Cognia PCI: Breach, Brand and 5 things we know about PCI for 2015
Matt Hooper, General Manager at Cognia PCI, discusses 5 things that we know about PCI in…
Zendesk Selected Winner in 2014-15 Cloud Awards Programme
Zendesk Selected Winner in 2014-15 Cloud Awards Programme Cloud Computing Program Announces Winners; Overall Award Put…
eg solutions offers operational intelligence software
eg solutions continues to drive innovation within the back office by offering pioneering eg operational intelligence…
Domestic & General Appoint General Manager at Contact Centre
Warranty provider Domestic & General have appointed Lee Randall as General Manager responsible for the Company’s…
Ormuco asks ‘Do We Have Our Heads in the Cloud?’
Bibi Bajwa, Chief Operating Officer – EMEA at Ormuco, asks ‘Do We Have Our Heads in the…
5 Top Tips for Capturing the Voice of the Customer in the Contact Centre
Rant and Rave has outlined 5 top tips for capturing the Voice of the Customer in…