Allied Irish Bank, AIB, is a financial services group operating predominantly in the Republic of Ireland…
Category: Editorial Category
16-24 Year Olds are Snubbing Phone for customer service queries
16 to 24-year-olds are snubbing the telephone for customer service queries in the contact centre according…
Webhelp Acquisition of Outsourcer Contact2Value
Webhelp, has today announced the acquisition of top Dutch customer experience company Contact2Value. Contact2Value is a…
NICE Introduces Next Generation Skype for Business Recording
NICE Introduces Next Generation Skype for Business Recording for Financial Markets NICE continues to extend its…
Challenger Banks think they do it better than the Big Four
Challenger Banks think they do it better than the Big Four suggests new research from Aspect…
How does Ageas Retail Enhance Contact Centre Performance?
How does Ageas Retail Intermediary Enhance Contact Centre Performance and Productivity in Real-Time? Additional Information For…
WFM vs EXCEL Which Planning Tool is Best for your Operation?
WFM vs EXCEL Calculator Are you still thinking about whether it’s time to part with your…
Sunderland Students Get a Taste of a Career in Contact Centres
Students from secondary schools in Sunderland will get the opportunity for a behind-the-scenes look at a…
5 Signs Your Legacy Call Recording Solution is a Liability
5 Signs Your Legacy Call Recording Solution is a Liability according to Chris O’Brien, Digital Content…
Storacall Server Virtualisation Reduces Data Centre Costs
Server Virtualisation: Many organisations are already turning to server virtualisation to reduce data centre costs, optimise…
VoiceSage Marketing Head To Contribute To Further Expansion
VoiceSage New Marketing Head Set To Contribute To Further Expansion; Marketing expert Trevor Richer joins the…
Why Chatbots won’t Replace the Contact Centre Agent
Why chatbots won’t replace the contact centre agent – Bruce von Malitz, Managing Director at 1Stream…
Revolutionising the Traditional Customer Service Model
Breaking the mould – revolutionising the traditional customer service model – Daniel Bailey, Director of Northern…
Chatbot advises consumers on energy consumption
Oxxio Customers Get Personal Advice from Energy Buddy ‘O’ – Chatbot advises consumers on energy consumption…
Cloud gazing – the future of contact centre technology
Cloud gazing – the future of contact centre technology; a whitepaper from Syntec The Syntec report…
Chatbots – Next Step in Evolution of the Contact Centre
Chatbots – the next step in the evolution of the contact centre Magnus Geverts at Teleopti…
4 Ways your contact centre is failing millennials
4 Ways your contact centre is failing millennials, and 3 ways to put that right Millennials (those…