Teleperformance UK and South Africa announces Outsource agreement with Boots UK Teleperformance have announced an agreement…
Category: Editorial Category
Tesco Announce 150 Jobs at Dundee Contact Centre
Tesco – Every little helps with announcement of 150 New Contact Centre Jobs The Supermarket giant…
Sky awards contract to Abtran creating 130 new jobs in Cork
Sky awards contract to Abtran creating 130 new jobs in Cork Sky have announced today (Monday…
Syntec Partner with PCI Security Standards Council to Improve Payment Security
Syntec to Partner with PCI Security Standards Council to Improve Payment Data Security Worldwide – As…
Multiple Conversations for Customer Service agents
Are Multiple Conversations Realistic for Customer Service Operators? FM Outsource poses and answers this perplexing question…
Customer Service – Let’s Not lose the Human Touch
Let’s not lose the human touch in customer service Whilst channel choice is important, and is…
Webhelp UK Contact Centre does a lot for Charity!
Webhelp UK donates £500 to charity a a thank you to Rothesay Colleague Webhelp UK, one…
Customer Service: Fix a problem on the phone to earn consumer trust
Customer Service – Fix a problem properly on the telephone to earn our trust say 96%…
Jabra Launches Promotion to Ease Pressure on Public Sector IT
Jabra, Audio and communications technology specialist, has launched a promotion to support Public Sector organisations’ increasing…
Arvato secures 5 year Outsource Contract with BMW
arvato wins five-year contract to drive multi-channel customer services for premium automotive group arvato, the business…
VoiceSage Finalist in Contact Centre Product of the Year
VoiceSage Reaches The Finals Of Premier Industry Awards For Its Contact Centre Solutions VoiceSage, the customer…
Customer Satisfaction on the rise according to UKCSI
Customer satisfaction on the rise as organisations respond to changing consumer demands Customer satisfaction in the…
Aeriandi and Vocalcom Partner to Provide Contact Centre Solutions
Aeriandi and Vocalcom announce partnership to provide hosted PCI compliant cloud based contact centre solutions Vocalcom…
ContactBabel Research Contact Centres in Mainland Europe & Ireland
ContactBabel, the industry’s leading contact centre analysts, are, for the first time, researching the contact centre…
Akixi Appoints New Business Development Manager
Akixi Appoints New Business Development Manager, Mike Rogerson Akixi, the hosted call management and call reporting…
PCI DSS Compliance Checklist for Contact Centres
PCI DSS Compliance Checklist for Contact Centres If your contact centre handles customer transactions and sensitive…
CCMA Announce Training and Seminar Events for 2016
The CCMA have announced a series of both seminars and training courses for 2016. Seminar held…
Omni-Channel and how those Book Guys are at it again
Omni-Channel and how those Book Guys are at it again! Dave Ogden, Dave Ogden of Capstone…
Verint Advances Customer Engagement Optimisation Portfolio
Verint Advances Customer Engagement Optimisation Portfolio with New Release of Telligent Social Community Software Telligent Offers…