eBook: Six Things that people expect from your contact centre in the Digital Age. ARE YOU…
Category: Editorial Category
Enghouse Interactive Heralds The Age of the Digital Customer
Enghouse Interactive Heralds “The Age of the Digital Customer” at CX16 Customer Experience Event Enghouse Interactive…
Webhelp Nominated for Two 2016 Engage Awards
Webhelp receives two nominations for the 2016 Engage Awards Leading global customer experience and business process…
The Forum Awards – and the Winners are…..
Winners of the 2016 Quality & Customer Experience and Data, Analytics & Insight Awards were announced…
EC Outsourcing Create Contact Centre Jobs
EC Outsourcing, the Boldon based contact centre specialising in energy and utilities, has announced plans to…
Fine Balance Needed Between Software Robots and Humans
Fine balance needed between software robots and humans, says eg solutions Many organisations with large numbers…
What you need to know about agent experience
What you need to know about the agent experience – Gain insights and tips for your…
Inisoft Unveil New Brand and Unified Agent Desktop at Expo
Inisoft will unveil new brand identity alongside powerful unified agent desktop platform at the CC Expo…
Contact Centres Out Of Touch According to New Study
New study reveals customer experience is getting worse; contact centres out of touch with the reality…
PropertyGuys Deploy Interactive Intelligence Cloud Solution
PropertyGuys.com Deploys Interactive Intelligence Customer Engagement Cloud Solution PropertyGuys.com, Canada’s largest private sale franchisor, has deployed…
The Swiss Army Knife of Customer Service Tools
Introducing the Swiss Army Knife of Customer Service Tools – By Holger Reisinger of Jabra Today’s…
On-Premise vs Cloud Contact Centre: Which is Right and When?
On-Premise vs Cloud Contact Centre: Which is Right and When? Asks Brian Spencer General Manager, Contact…
Storacall Upgrades Saved Search Option for Call Recording
Storacall has just upgraded the ‘Saved Search’ option on it’s range of ST call recording systems.…
Why You Should Use Tech to Shield Payment Card Data
Contact centres should use new technology to shield payment card data from call centre agents &…
BrightHouse Puts Customer First With Mobile Payments
BrightHouse Puts The Customer Comes First With SMS and Mobile-Based Payments thanks to VoiceSage BrightHouse’s use…
Webhelp UK Celebrate Excellence at Annual Star Awards
Webhelp celebrated the dedication and commitment of its colleagues at the company’s annual Star Awards (Thursday…