FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in…
Category: Editorial Category
Noble Systems Announces 2017 Select Noble Users Group Dates
Noble Systems Announces 2017 Select Noble Users Group Conference Series Global contact centre technology leader hosts…
Content Guru Partners to Deliver Verint Solutions in the Cloud
Content Guru Partners to Deliver Verint Solutions in the Cloud – Cloud Telephony Provider Becomes Global…
Trupanion Selects Aspect Via to Create True Omni-Channel Experience
Trupanion – Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel…
What Forward Thinking Customer Service Leaders Should Consider Now
What forward-thinking customer service leaders should consider now – Clare Angood discusses When you’re running a…
Businesses Must take Contact Centre Customer Data Seriously
Eckoh urges businesses to take contact centre customer data seriously Eckoh, the global provider of secure…
What 2017 has in store for Contact Centres – IMIMobile
Chatbots, Automation and Data security… What 2017 has in store for Contact Centres With so many…
CardEasy Wins Prestigious PCI Award for Excellence
CardEasy wins prestigious ‘PCI Award for Excellence’ Syntec were proud winners of this PCI Award for…
Inspired Outsourcing raises over £15K for charity
Inspired Outsourcing raises over £15K for charity A Newcastle based contact centre, has raised over £15,000…
Learning and Development in the Contact Centre
Learning and Development in the Contact Centre NRG & CCMA “Supporting Contact Centre Colleagues through Change…
Feel Like a Round Peg in a Square Hole? Asks Dancing Lion
“If I could live my life over again, I’d like to be the person I could…
How to Use TV Screens to Solve Agent Disengagement
How to use TV screens to solve Agent Disengagement – SJS Solutions The only way a…
British Gas Business Fined For Customer Service Failings
British Gas Business to pay £9.5 million for customer service failings British Gas Business is to…
Webinar: How to use TV screens to solve Agent Disengagement
Agent disengagement is costing our industry billions a year. An agent heading for the door is…
Dollar UK Improves with Noble Contact Centre Solution
Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution Noble Systems…
Customer Service and Predictions for 2017
Convergys looks at predictions for the UK customer services industry in 2017, as well as suggestions…
Aspect Software Helps UK Bank To Reduce Fraud
Aspect Software helps major UK bank to reduce cost of fraud prevention Cost of fraud drops…
The Future of Intelligent Customer Routing
The Future of Intelligent Customer Routing Routing customer queries to the best skilled agent to deal…
Contact Centre Event: Disrupted Customer Contact
Are your customer contact channels being disrupted? Or are you the one doing the disrupting? We’re…