Announcing the kick-off of the Aspect Via Roadshow Customer Service is no longer a cost centre…
Category: Editorial Category
Contact Centre Carpeo Estate Create up to 300 jobs in Newport
Contact centre Carpeo Estate Planning to create 300 jobs in Newport over the next five years…
ResQ Contact Centre Achieves Full Ofcom Compliance
ResQ become the world’s first contact centre to achieve full Ofcom compliance Following the launch of…
Moneypenny appoints Head of Specialist Teams as investment increases
Customer communications service, Moneypenny, is further investing in its Specialist Teams service with the appointment of…
European Contact Centre & Customer Service Awards
17th European Contact Centre & Customer Service Awards open for nominations – Largest venue to accommodate…
New Way To Use Wallboards To Excite Contact Centre Agents
Contact Centre Optimisation Experts SJS Solutions are offering readers an exclusive change to have their existing…
Electric Ireland appoint Echo Managed Services
Electric Ireland appoints customer contact specialist Echo Managed Services to boost engagement and improve customer experience…
Are Your Agents Sticking to Their Schedules?
Are Your Contact Centre Agents Sticking to Their Schedules? Asks Tom Tritten WFO Solution Architect at…
Puzzel Adds Functionality to Cloud Based Solution
Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution Puzzel…
Strongest Quarter in Five years for Private Sector Outsourcing
Strongest quarter in five years for private sector outsourcing market Outsourcing spend among UK businesses rises…
Aspect CXP 17 Makes Chatbots and IVR Fast and Simple
Aspect Software’s Aspect CXP 17 Makes Development of Customer Service Chatbots and Modern IVR Fast and…
Sabio Secures Top 5 Ranking in Opus Research
Sabio secures Top 5 ranking in Opus Research Enterprise Intelligent Assistants report Sabio is ranked among…
Different Approach to Greater Omni-Channel Success?
Can a different approach lead to greater omni-channel CX success? Helen Murray, Chief Customer Solutions Officer…
Tips on Holiday Periods in the Small Contact Centre
Holidays in the Small Contact Centre – Paul Chance, Senior Product Marketing Manager at NICE shares…
The True Cost of Contact Centre Agent Disengagement
The True (And Scary) Cost of Contact Centre Agent Disengagement in the UK – Stphen Pce…
Win Tickets to 2017 Best Contact Centre Practices Conference
Contact-Centres.com is pleased to offer it’s readers the chance to win one of 2 conference tickets…
4Net Technologies – Innovation & Transformation Seminars
4Net Technologies – Innovation and Transformation Seminars 16th May 2017 & 20th June 2017 4Net Technologies…
NICE EVOLVE WFM Brings Forecasting to All Organisations
NICE EVOLVE WFM Brings Enterprise-Class Forecasting to Organizations of All Sizes through the Cloud The leading…