National Express Uses Teleopti Workforce Management to Keep Passengers on the Move Teleopti have announced that…
Category: Editorial Category
Jabra Launches New Q2 Cashback Promotion
Jabra launches new Q2 cashback promotion – Offers on professional contact centre headsets and speakerphones to…
Tech Heavyweights Cisco & Microsoft Headline UC EXPO
Technology heavyweights Cisco and Microsoft to headline UC EXPO 2019 Industry titans join Google and Amazon…
The Changing Face of Customer Loyalty in Contact Centres
The changing face of customer loyalty – Dino Forte, CEO at contact centre outsourcer Ventrica, explores…
UK Customer Experience Decision-Makers Guide
The 2019 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Netflix Expands Global Customer Care with Teleopti WFM
Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution Teleopti have announced that…
Jabra launch Evolve 65e – 2nd Generation of Wireless Earbuds
Jabra launches the Evolve 65e – second generation of wireless earbuds with UC-certification for professional sound…
Make the Move – The Benefits of a Cloud Contact Centre Await
It’s time to make the move – the benefits of a cloud contact centre await 5…
AI: Turning the Contact Centre into a Revenue Engine
AI: Turning the Contact Centre into a Revenue Engine – Paul Lasserre, VP, Product Management, Artificial…
How Patient are your Customers? Erlang A may have the answer
Erlang C has been a WFM firm favorite for decades. Now there is an alternative. Rebecca…
UK to Blame For Overseas Contact Centre Scams?
Is UK to Blame For Overseas Contact Centre Scams? The UK originally demanded low-cost overseas call…
New Head of Group Contact Centres at Markerstudy
Russell Wilson has been appointed to the new position of Head of Group Contact Centres for…
Foehn Launch Cloud Contact Centre – VoxivoCX
Foehn’s new cloud contact centre VoxivoCX delivers better value with rapid user adoption and engagement Foehn…
Five Reasons to take a look at Speech Analytics
Five reasons to take a look at Speech Analytics – Andrew Robinson, Ultracomms The use of…
Noble Reports Significant Growth in Cloud Contact Centre
Noble Systems Reports Significant Growth in Global Cloud Contact Centre Deployments at Enterprise Connect 2019 Increase…
Contact Centre Payments – Going Mobile
Contact Centre Payments – Going Mobile. Rob Crutchington at Encoded looks at how the mobile market…
Customers Ready for Channel Shift Only On Their Terms
Customers are ready for channel shift, but only on their own terms, says Aspect Software research…
CallMiner Eureka Visualize for Contact Centres
CallMiner Visualise Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact Explore, discover and visually…