Female recruiters recognised in UK’s top 50 CX Stars amongst industry leaders. Douglas Jackson, a specialist…
Category: Editorial Category
Paymentsense To Open Bristol Based Contact Centre
Paymentsense have announced the opening of a new contact centre in Bristol city centre and are…
Eckoh join Five9 Marketplace as Secure Payments Provider
Eckoh joins the Five9 App Marketplace as the first Secure Payments provider Five9’s customers set to…
NICE 2020 Contact Centre Webinar Dates Announced
How to Modernise Your Business with Purpose-Built Analytics for EX and CX Thursday, January 23, 2020 …
2020: Simple and smart, your best year ever for WFM
As the new decade starts, Dave Hoekstra predicts an exciting road ahead for Workforce Management in…
NICE inContact and Zendesk Partner On CXone
NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe Leading…
40% of contact centre agents look for new job in January
Nearly 40% of customer service employees to look for a new job in January New research…
Webhelp Announce 120 Jobs at Lambert Contact Centre
Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles Helping…
Aspect Announce General Availability of WFM Solution
Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure Microsoft Corp…
Puzzel’s Top 3 Predictions for Contact Centres in 2020
Rapid change in the contact centre industry may seem overwhelming but a great place to start…
Banking CX Predictions in the Contact Centre 2020
Banking Customer Experience (CX) Predictions in the contact centre 2020 – John Ing, Principal Operations Lead…
How to Build the Connected Council Contact Centre
Building the Connected Council Contact Centre” – Turning Technology from a Barrier to a Benefit by…
Take the headache out of PCI DSS Contact Centre Compliance
New customer payment options take the headache out of PCI DSS compliance for Contact Centres With…
Content Guru – Gartner Contact Centre as a Service
Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service For the…
Saving Christmas from the Contact Centre of Doom
Saving Christmas from the Contact Centre of Doom Dramatic news, just in from the North Pole:…
Contact Centre Occupancy – Less is More
Contact centre occupancy – sometimes less is more By Scott Fulton, Training Manager at Content Guru…
Sabio Group strengthens leadership to accelerated growth
Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant…
25th UK National Contact Centre Awards Open for Nominations
25th UK National Contact Centre Awards open for nominations today – 25th edition of UK’s most…