Contact Centre Events: Interactions September 15th-16th 2020: In these times of change, as we face unprecedented…
Category: Editorial Category
Empower Your Customers. Engage Your Workforce. Take ACTION!
Empower Your Customers. Engage Your Workforce. Take ACTION! Aspect have announced that registration is open for…
Customer Experience Management Tools & How They Can Help
Customer Experience Management Tools and How They Can Help – Chris O’Brien , Manager, Programme Marketing…
Travel Bookings Rise Contact Centres Need to Provide The Best CX
Travel Bookings On The Up, Contact Centres Need to Provide The Best CX according to Nino…
Ascensos Announces New Turkey Based Contact Centre
Customer management and service provider Ascensos is to open its first contact centre in Turkey as…
How AI Can Deliver Improved CX in Your Contact Centre
How Artificial Intelligence (AI) can help deliver an improved Customer Experience in your Contact Centre Some…
Secure Card Payment Using Automatic Speech Recognition
Advances in voice recognition technology have changed the way we can now search the internet, as…
Here’s What Always-On CX Looks Like in the New Normal
Here’s What Always-On CX Looks Like in the New Normal in contact centres Neil Russell-Smith –…
Contact Centre Recruitment: NRG move to Quorum Park
NRG eyes growth in office move to Quorum Park as part of continued investment Newcastle headquartered…
NICE Contact Centre Workforce Optimisation Award
NICE Named Market Share Leader in Contact Centre Workforce Optimisation by DMG Consulting Demonstrating another strong…
Remote Working for contact Centres: Beyond COVID-19
Remote Working for contact centres: Critical next steps, beyond the crisis Remote working – is here…
Sytel Releases V11 of Softdial Contact Centre Platform
Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Centre Platform Sytel announces version 11 of their…
Contact Centre Supports Remotely during COVID-19
Dogs Trust Contact Centre ‘supawts’ thousands of new adopters remotely during coronavirus pandemic Players of People’s…
Take Part in the 2020 UK CX Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on 200+ surveys with UK businesses, and…
Contact Centre Scheduling: Time To Try Something New?
Contact Centre scheduling efficiency: time to try something new? Managing your contact centre capacity while adjusting…
Webinar: Using Speech Analytics to Create a Better CX
Webinar: Using Speech Analytics to Create a Better CX in the Contact Centre Tuesday 30th June…
How are UK Businesses Using AI to Improve CX?
How are UK businesses using AI to improve CX? Research shows that organisations are very willing…
Multi & Omni Channel Contact Centres. What’s The Difference?
Multichannel, Omnichannel… How to tell the difference? The terms multichannel and omnichannel contact centres are readily…
The Home Field Advantage: Business Continuity by Design
Aspect White Paper The Home Field Advantage: Business Continuity by Design The capability to seamlessly shift…