New research reveals how UK contact centres could establish a ‘new normal’ of home-working, with major…
Category: Editorial Category
Eckoh CallGuard Wins Twice at Card Not Present Awards 2020
Eckoh’s security solution CallGuard wins twice at the Card Not Present Awards 2020 Eckoh has won…
Pennon Water Keeps CX Flowing Thanks to Vonage and PCI Pal
Pennon Water Services keeps its customer experience flowing thanks to Vonage and PCI Pal® In partnership…
Sabio Achieves Twilio Gold Status to Bring AI to Contact Centres
Sabio Group Achieves Twilio Gold Partner Status to bring AI to the contact centre Following its…
John Lewis Agree Contact Centre Contract with D&G
John Lewis & Partners agree 3-year Contact Centre Outsource Contract with Domestic & General (D&G) John…
Contact Centre Webinar: Planning for the New Norm
Contact Centre Webinar: Planning for the New Norm: As part of the SVLHomeworking series, our latest…
Navigating & Adapting Your Contact Centre for the Future
Contact Centre Webinar – Navigating & Adapting Your Contact Centre for the Future Thursday 4th June…
Sytel Launches Global Compliance to Protect Contact Centres
Sytel Launches Global Compliance to Protect Consumers and Contact Centres Sytel have announced the launch of…
Ways contact centres are innovating for long-term CX success
Top 5 ways contact centres are innovating today for long-term CX success Staring down the possibility…
South Liverpool Homes Contact Centre is as Safe as Houses
Britannic Technologies, specialists in business communications, systems integration and managed services today announced it provides a…
UK Healthcare Contact Centre Accelerates Move to the Cloud
UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone CXone selected for…
Capital City College Adopts Puzzel for Contact Centre
Capital City College Group adopts Puzzel for multi-brand contact centre New AI-powered Agent Assist helps to…
Webinar: Work from anywhere, because anywhere can work
Jabra Work From Anywhere Webinar – Thursday May 28, 2020 4:00 PM – 5:00 PM BST…
Consumers Switch after Poor Contact Centre Experience
British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn – New research shows 78%…
Be Part of The 2020 UK Customer Experience Decision-Makers Guide
The 2020 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Guide to UK Consumers Contact Centre Use
Who’s calling? Whistl publishes definitive guide to UK consumers contact centre use and performance expectations Poor…
The Power of Customer Service in Influencing Loyalty
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty Annual…
White Paper: Contact Centre Operations to Work From Home
Aspect White Paper: Contact Centre Operations to Work From Home The Home Field Advantage: Business Continuity…
How to Fine-Tune Your Contact Centre WFM Solution
Aspect Software: How to Fine-Tune Your Contact Centre WFM Solution to Help Managers Optimize Performance Contact…