Webinar: Using Speech Analytics to Create a Better CX

Webinar: Using Speech Analytics to Create a Better CX in the Contact Centre
Tuesday 30th June 2020 – 7:00 PM – 8:00 PM BST

Speech Analytics helps businesses enhance the customer experience by spotting trends, improving quality assurance and training, and uncovering the underlying reasons that customers contact a company in the first place. It can monitor and report on all conversations, automatically organise and analyse the raw data, and generate insights, to produce enormous returns.

Companies can use these insights to better manage handle times, address compliance concerns, and increase first time resolution rates — all of which help to elevate the customer experience.

 

 

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Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement, Analytics and Gamification technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day.

For additional information on Noble Systems view their Company Profile