Banking Customer Experience (CX) Predictions in the contact centre 2020 – John Ing, Principal Operations Lead…
Category: Editorial Category
How to Build the Connected Council Contact Centre
Building the Connected Council Contact Centre” – Turning Technology from a Barrier to a Benefit by…
Take the headache out of PCI DSS Contact Centre Compliance
New customer payment options take the headache out of PCI DSS compliance for Contact Centres With…
Content Guru – Gartner Contact Centre as a Service
Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service For the…
Saving Christmas from the Contact Centre of Doom
Saving Christmas from the Contact Centre of Doom Dramatic news, just in from the North Pole:…
Contact Centre Occupancy – Less is More
Contact centre occupancy – sometimes less is more By Scott Fulton, Training Manager at Content Guru…
Sabio Group strengthens leadership to accelerated growth
Sabio Group has strengthened its leadership team to support the company’s goal of becoming a dominant…
25th UK National Contact Centre Awards Open for Nominations
25th UK National Contact Centre Awards open for nominations today – 25th edition of UK’s most…
2019-20 UK Contact Centre Decision-Makers Guide
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+…
Event: Conquering Contact Centre Challenges in 2020
Conquering Contact Centre Challenges in 2020 – Manchester Don’t miss our FREE seminar to be held…
SVL Announce Partnership with Agile Business Process
SVL is pleased to announce a formal partnership with Agile Business Process, a European company who…
Over £5k+Raised for PAPYRUS at ECCCSA Awards
Over £5k raised for PAPYRUS as ECCCSA guests support mental health charity – The European Contact…
Dreams To Elevate Customer Experience To Unrivalled Levels
– New all-in-one platform from Netcall will replace existing siloes and unite service channels The UK’s…
Sabio Discusses the Frustrations of CX in 2020
Sabio Discusses the Frustrations of CX in 2020 – Conversational User Interfaces, smarter Journey Analytics and…
Not Thanking Your Customers Risks Losing Them
Thank Your Customers are Risk Losing Them – 67% of UK consumers believe they should be…
Sytel Enables Growth of Kelly Services with Hosted Solution
Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Centre Solution Kelly Services and Sytel…
Top 10 GDPR Breaches in 2019 Cause £402m Fines
Enormous fines imposed for data breaches in 2019 prove that regulators have become severe about penalising…
Teleopti – The Insider’s Guide to Contact Centre WFM
Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and…
Redwood Technologies Founding Champion of New Hospice
Redwood Technologies Group Founding Champion of new Thames Hospice Bracknell-based pioneer in cloud communications solutions, Redwood…