is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19…
Category: Editorial Category
Enabling a Mobile Contact Centre Workforce
Enabling a Mobile Contact Centre Workforce with Aspect® Workforce Optimisation™ Version 20 Over the last several…
Customer Engagement Sees Decline During COVID-19 Lockdown
Customer engagement saw dramatic decline across the economy during COVID-19 lockdown, according to research from Content…
Enghouse Release Proteus Call Accounting
Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams New functionality helps businesses manage and…
5 Steps to Success in Remote Onboarding in Contact Centres
Remote onboarding – 5 Steps to Success Recruiting and onboarding new staff in line with social…
Noble Conversations Analytics Insight Product of the Year
Noble Conversations Analytics Insight 2.0 Named a 2020 Product of the Year Noble Systems, a global…
Aspect ACE 2020 Customer Experience Event
Contact Centre Event: Aspect ACE 2020 Customer Experience Event Now Free and Available to Everyone, Anywhere!…
Artificial Intelligence: 3 Benefits for the Insurance Industry
As the insurance sector competes to win market share, Henry Jinman at EBI.AI discusses three ways…
Download: Inner Circle Guide to Workforce Optimisation
Contact Centre Download: The Inner Circle Guide to Workforce Optimisation sponsored by Aspect Software The need…
Majority Will Take Custom Elsewhere Following Data Breach
Survey finds majority of Europeans will take custom and loyalty elsewhere following a data breach New…
Content Guru Named Supplier on Crown Commercial Service
Content Guru Named as a Supplier on Crown Commercial Service’s Spark Dynamic Purchasing System Leading cloud…
How Voice Analytics Can Improve Your Customer Service
How voice analytics can improve your customer service – How to turn negative emotions into a…
CCMA & Puzzel Partner To Study Evolution of the Contact Centre Industry
CCMA and Puzzel launch partnership to study the evolution of the contact centre industry The Call…
PCI DSS: The forgotten Superhero of the Contact Centre
PCI DSS: the forgotten superhero of the contact centre – As millions of pounds are lost…
Business Continuity & Disaster Recovery in the Contact Centre
Business Continuity & Disaster Recovery in the Contact Centre – New download eBook from Business Systems…
Contact Centre Events: Interactions September 15th-16th 2020
Contact Centre Events: Interactions September 15th-16th 2020: In these times of change, as we face unprecedented…
Empower Your Customers. Engage Your Workforce. Take ACTION!
Empower Your Customers. Engage Your Workforce. Take ACTION! Aspect have announced that registration is open for…
Customer Experience Management Tools & How They Can Help
Customer Experience Management Tools and How They Can Help – Chris O’Brien , Manager, Programme Marketing…
Travel Bookings Rise Contact Centres Need to Provide The Best CX
Travel Bookings On The Up, Contact Centres Need to Provide The Best CX according to Nino…