SVL launches instructional Legacy Data EBooks for Public Safety and Financial Services sectors. With Legacy Data…
Category: Editorial Category
Wave Goodbye to 2020: What’s in store for 2021?
Wave Goodbye to 2020: What’s in store for 2021? As we say farewell to 2020 there…
2021: The Year Customer Service Becomes More Human
contact centres 2021: the year that customer service becomes more human Brian Atkinson, GM and VP…
AI & Live Chat: A Winning Combination for Contact Centres
AI & Live Chat: a winning combination for contact centres – Customers expect immediate results but…
Puzzel Launches Disruptive Solutions to Transform CX
Puzzel launches disruptive new solutions packages to transform customer experience in Europe Puzzel launches disruptive new…
Saving Lives Through Responsible Debt Management
Saving lives through responsible debt management – Nic Marshall, CEO, ResQ 100,000 people in England attempt…
Webinar: The Impact of Brexit on the Contact Centre
The Impact of Brexit on the Contact Centre From January 2021, the UK’s transition period after…
Top Performing Trends in the Contact Centre Industry
Top Performing Contact Centre Trends By Iain Banks, Group Vice President at TTEC EMEA This year,…
Give Contact Centre Agents The Tools To Do the Job
Give contact centre agents the tools to do the Job and reap the rewards because motivation…
Don’t Put your Customers & Contact Centre On Hold
Don’t put your customers (and business) on hold – Brian Atkinson, GM and VP EMEA, Five9…
Calabrio ONE: Agility to Meet the New Era for Contact Centres
Calabrio ONE: Agility to Meet the New Contact Centre Era The world of work has evolved,…
BGL Charitable Work Recognised at NECCA Awards
BGL’s charitable work in the aftermath of COVID-19 is recognised at North East Contact Centre Awards…
Alphabet wins Customer Service Excellence Award
Alphabet wins ‘Customer Service Excellence’ at Car Finance Awards 2020 Leasing and mobility specialist, Alphabet (GB)…
North East Contact Centres Celebrate at Online Awards
North East Contact Centre industry celebrates talent in online awards ceremony after a challenging 2020 This…
Speechly Tech Translates Real-Time Conversations for Jabra Users
New Speechly technology translates real-time audio conversations for users of Jabra devices A revolutionary new translation…
Contact Centre Webinar: A journey worth taking
Contact Centre webinar: A journey worth taking sponsored by Business Systems Wednesday 25th November 2020, 12:00…
FourNet named Avaya Growth Partner of the Year
FourNet has been named Growth Partner of the Year 2020 at Avaya’s Annual Partner Summit Awards…
Milk & More Contact Centre Carries On with Assisted Payments
Milk & More carries on in a crisis with secure automated IVR and Agent Assisted payments…
Content Guru Expands Features With Microsoft Teams
Content Guru Expands Features Available With Microsoft Teams Integration Content Guru has expanded the feature set…