Content Guru, leader in Customer Engagement and Experience contact centre solutions, has been awarded “Utility Partner…
Category: Editorial Category
Changing Customer Behaviour Impacts the Contact Centre
Noble Systems Corporation recently conducted a contact centre market survey to explore changes in customer behaviours…
Sabio Manage Business-Critical CX For Contact Centre
Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience for its core contact centre and…
Europa Contact Centre Launch University Help Desk Service
Customer service response firm, Europa Contact Centre, has launched a new University Help Desk service, to…
Building a Cloud-First Approach to the Modern Contact Centre
Building a Cloud-First Approach to the Modern Contact Centre Experience – Moving to the cloud is…
Vonage wins Partner of the Year Award from Salesforce
Vonage have announced that Salesforce.org has named Vonage as winner of its 2020 Cross-Industry Independent Software…
Remote Working of Contact Centre Staff – Take the Survey
The huge rise in remote working of staff, to include contact centre agents, has meant that…
5 Reasons to Boost Self-Service Using Artificial Intelligence
5 reasons to boost self-service using AI in today’s property market Predictions for the property market…
Enghouse Customer Service Challenge with Free 30-day Trial
Enghouse Interactive’ lays down customer service challenge with free 30-day software trial Giving contact centres the…
New Liberty RPA from Netcall Unlocks Business Efficiencies
New Liberty RPA offering from Netcall will unlock business efficiencies across all sectors Amid a turbulent…
How analytics Support Contact Centre Agent Mental Health
How analytics helps support your contact centre agent mental health Rohan Newton, Sales Manager at SVL…
Contact Centre Deploy emotion-detecting Speech Analytics
Protect Line to deploy AI-Powered, emotion detecting speech analytics to identify vulnerable customers Fast-growing life insurance…
CallCare Chosen To Provide New Legal Contact Centre
CallCare, a contact centre and customer service specialist, has launched a Legal Contact Centre of Excellence…
Halfords Deploy Cloud Contact Centre to Enhance Digital
Leading UK Retailer Halfords Expands 8×8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation…
Glasgow Contact Centre Gives Up Office Space To Support Charity
go-centric, a Glasgow based contact centre, has handed over its office to a charity during lockdown…
Noble Systems Remote Work Pioneer for Cloud Contact Centre
Noble Systems, a global leader in omnichannel contact centre technology solutions, has been named a 2021…
Contact Centre Webinar: IPI Cloud AI 4th March
Join IPI for a free online contact centre webinar where they will outline what their product…
Why UC &d CC Integration is Pivotal for Contact Centres
Last year the working world was forced to dramatically change the way we work, with unified…