Making the move to cloud in contact centres: 3 key questions to ask – As organisations…
Category: Editorial Category
The Role of The Contact Centre Manager Reinvented
Guide: The Roll of the Contact Centre Manager Reinvented By Jennifer Lee, Chief Strategy Officer at…
Eckoh: Why CX is now Business-Critical for Insurers
What are the CX priorities for insurers – as the sector emerges from a period of…
Sabio congratulates Allianz Direct on its win at ECCCSA
Sabio congratulates Allianz Direct on its win at European Contact Centre and Customer Service Awards Allianz…
Webhelp Win at European Contact Centre & Customer Service Awards
Webhelp scoops 4 awards at the European Contact Centre & Customer Service Awards (ECCCSA) including Most…
European Contact Centre and Customer Service Award Winners
Winners of the 20th European Contact Centre and Customer Service Awards announced to record-breaking audience Shell…
TTEC EMEA Named Best New Contact Centre at ECCCSA
TTEC EMEA Named Best New Contact Centre by the European Contact Centre and Customer Service Awards…
Ventrica wins at European Contact Centre & Customer Service Awards
Outsourced customer management service provider Ventrica last night picked up two awards at the prestigious European…
Content Guru Appoints New Country Manager in Germany
Content Guru, the leading Customer Engagement and Experience solution provider, has appointed a new Country Manager…
eBook – Achieving Instant Impact in Customer Experience
CTP Latest ebook for contact centres – Achieving Instant Impact in Customer Experience – Five Steps…
NICE inContact Helps Companies Apply Smarter AI
NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs 8 in…
Work-at-Home Agent Model Accelerate Cloud Migration
Work-at-home contact centre Agent Model to Accelerate Migration from On-premise to Cloud Application Solutions Frost &…
The Inner Circle Guide to AI, Chatbots & Machine Learning
“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)”, written for businesses that…
Processing Secure ACH Payments with CardEasy
Processing secure Automated Clearing House (ACH) payments with CardEasy Firstly, what is an ACH payment? An…
PCI Pal Supports Royal Exchange Theatre with Payment Security
PCI Pal® supports Royal Exchange Theatre with its payment security compliance Manchester’s Royal Exchange Theatre has…
NICE inContact CXone Adds AI to Drive Higher CSAT
NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost- Spring 2021…
EBI.AI launches Community – AI for Local Councils
EBI.AI launches Community AI with cost-effective AI assistants for local councils Coventry City Council is first…
SVL Provide WFM Solution to Deliveroo Contact Centre
SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line…
IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…