More than 20 new, permanent jobs could be created at a local contact centre if an…
Category: – Outsource
KCom signs multi-million pound contact centre deal
It has been reported that KCom has signed what has been described as a “substantial”, multi-million…
Teleperformance set to grow in Kilmarnock during 2014
Teleperformance has announced that it plans to increase its workforce in Kilmarnock by up to 15…
Sitel positioned in Gartner Magic Quadrant for Contact Centre BPO
Sitel, a leading global customer care provider, today announced it has been positioned by Gartner, Inc.…
Five key contact challenges faced by public sector organisations in 2014
Echo Managed Services has highlighted what it sees as the five key customer contact challenges public…
Firstsource Achieves Investors in People Silver Standard
Firstsource Solutions has announced that it has been accredited with Investors In People (IIP) Silver Standard…
Sitel Newcastle achieves Silver Level North East Better health at Work Award
Following another year of regular health and well-being activities and a real focus on employee engagement,…
Aegis announce plan for Glasgow based contact centre
Global outsource company Aegis have announced plans to create a 2,500 seat contact centre in Glasgow.…
Convergys to Acquire Stream for $820 Million
Convergys Corporation and Stream Global Services, Inc., have announced entry into a definitive merger agreement under…
Capita and RSPCA celebrate 10 years of outsource partnership
Capita’s customer management business, based in South Yorkshire, recently hosted a two day fundraising event to…
Agent takes home new car for Christmas
Paul Campbell from Greenock, who works for customer experience management company, Webhelp UK, is the lucky…
New Managed Cloud Services contract win for eg solutions plc
eg solutions plc have announced that it has won a new Managed Cloud Services contract from…
Sitel commits to gender equality in the workplace
Sitel UK has become the first contact centre outsourcing company to sign up to the Government’s…
Journeycall staff dress up for Macmillan charity donation
Staff working at Angus and Mearns based contact centre operator, Journeycall, have raised funds for a…
5 Myths about Outsourcing Customer service
Ivan Ivanov, COO of 60k. A decade ago outsourcing was a new concept; now it is…
Customer Experience Academy creates over 40 new jobs
Following the success of its pilot programme earlier this year, customer experience company, Webhelp UK, has…
Teleperformance UK Awarded Five Year Passport Office Contract
Teleperformance UK have announced that it has been awarded a new contract with Her Majesty’s Passport…
Webhelp UK launches recruitment drive
Customer experience company Webhelp UK, is to recruit over 600 new people throughout its UK network…