Organisations using hybrid cloud technologies in their contact centres, are reporting a powerful positive impact on…
Category: – Downloads
PCI DSS in Contact Centres – Syntec White Paper
PCI DSS in Contact Centres: This updated report presents the findings of our investigation into how…
Are you listening to your customers and agents?
Are you listening to your customers and agents? Find out how listening to both customers and…
DigitaI Customer Experience Misses the Human Touch
DigitaI Customer Experience Misses the Human Touch – Dimension Data research shows advances in customer experiences…
Voice Biometric Technologies – Sabio White Paper
How the latest voice biometric technologies successfully balance security needs while still enabling a high quality…
The Inner Circle Guide to Outbound and Call Blending
ContactBabel’s new report, “The Inner Circle Guide to Outbound and Call Blending” is now available for…
Teleopti ebook to Educate Contact Centre Leaders
Teleopti publishes ebook to educate contact centre leaders and IT directors on the benefits of cloud-based…
Learn How to Triple your Customer Retention Rate
Customer + Choice + Channel = Max Retention No matter how a customer chooses to interact…
Workforce Management in UK contact centre Survey
Workforce Management adoption in UK contact centres – Survey Results revealed by Business Systems • Despite…
Netcall – Seven priority areas for contact centres in 2016
Seven priority areas for contact centres in 2016; Netcall have published the results of their survey…
Altitude Guide to Effective Outbound Campaign Strategies
Altitude Releases Guide to Design Effective Outbound Campaign Strategies – How to turn outbound calls into…
Key Facts for Retail Customer Service – Spark Response
Key Facts for Retail Customer Service Managers – As noted by Trevor Flack, Contact Centre Manager…
ContactBabel 2016 US Contact Centre Decision-Maker’s Guide
The 2016 US Contact Centre Decision-Maker’s Guide – Industry Analysis & Benchmarking With insights built on…
ContactBabel Research Contact Centres in Mainland Europe & Ireland
ContactBabel, the industry’s leading contact centre analysts, are, for the first time, researching the contact centre…
PCI DSS Compliance Checklist for Contact Centres
PCI DSS Compliance Checklist for Contact Centres If your contact centre handles customer transactions and sensitive…
Improve Performance and Deliver Great Customer Experience
Improve Customer Contact Performance and Deliver Great Customer Experience Customer engagement in today’s multi-channel environment is…
Gamification: The Business Case White Paper Download
Gamification White Paper: The Business Case for Gamification Gamification sounds like the latest fad, maybe even…
Enhancing Employee Engagement Strategy In The Contact Centre
Enhancing Your Employee Engagement Strategy In The Contact Centre – free white paper Companies spend over…
Speech Analytics goes Mainstream according to Sabio Whitepaper
Speech Analytics goes Mainstream according to Sabio Whitepaper – How speech analytics has evolved to become…