Customer patience is running out – but automation can help restore it Whilst consumers may have…
Category: – Company Info
Why Use Post-Survey NPS if it Annoys your Customers?
Why use post-survey NPS in your contact centre if it annoys your customers? Rene van Popering,…
Content Guru Launch Powerful Workforce Management Solution
Content Guru Announces Launch of Powerful New Workforce Management Solution – Leader in cloud contact centre…
Puzzel Extends Partnership with PCI Pal Payment Portfolio
Puzzel extends partnership with PCI Pal®’s omnichannel payment portfolio PCI Pal has today announced that the…
Burnout vs Bore Out – Both Suck & Both are Damaging the CX
Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume,…
UK Businesses Slow to Move Back to the Office says New Poll
Sensee UK businesses have been slow to move back to the office says new poll A…
Puzzel sign Strategic Alliance with EvaluAgent to Optimise Agent & CX
Puzzel signs strategic alliance with EvaluAgent to optimise Agent and Customer Experiences inside Puzzel’s Cloud based Customer Service…
Sensée Launches ‘The Sensée Forest’ with Aim of Carbon Neutrality
Contact centre homeworking specialist Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality Home…
Research Reveals Five Key Ways to Retaining Frontline Colleagues
CCMA research reveals five key ways to retaining frontline colleagues – According to the latest research…
How to Stay on Top of every Trend in your Contact Centre
How to stay on top of every trend in your contact centre – Tim Harbers, CTO…
FourNet “highly commended” at European IT Awards
FourNet’s secure UK government community cloud service ANTENNA has come in for high commendation at the…
Humanised Customer Feedback: Must-Have for Contact Centres
Humanised Customer Feedback Solutions: A Must-Have for Contact Centre Success- On-Demand video from Stella Connect by…
Empower your Contact Centre with the Right Audio Sevice for Less
Empower your contact centre team with the right audio device – for less Jabra audio devices…
eBook Download: Doing Contact Centre QA the Right Way
Doing Contact Centre QA the Right Way – The Complete Guide to Call Centre Quality Assurance…
Enghouse Releases New Cloud-Based Call Accounting Platform
Enghouse Interactive Releases New Cloud-Based Call Accounting Platform for contact centres The release of Proteus Cloud…
Content Guru & Simply Connect Awarded Place on NHS Framework
Content Guru and Simply Connect Awarded a Place on the NHS England Health Systems Support Framework…
Flexi-Working – a win for People and Planet, says FourNet
The UK’s new employment landscape, with ultra-flexi working, provides employers with an opportunity to create a…