Staffing your contact centre over Christmas can be difficult at the best of times. But with…
Category: – Company Info
Embrace the Double-Edged Expectations of your Customers
How to embrace the double-edged expectations of your customers – The best customer experiences blend speed…
Benenden Selects Sabio For Migration to Cloud Contact Centre
Benenden Health Selects Sabio Group to Support Migration to Cloud-based Contact Centre Benenden Health, the leading,…
Agent Experience | Your complete guide to AX
Agent Experience | Your complete guide to AX – With so much attention placed on customer…
Jabra Hybrid Ways of Working Research: 2021 Global Report
Jabra Hybrid Ways of Working: 2021 Global Report – New research by Jabra uncovers key workforce…
Transaction Security Top the List of Festive Shoppers’ Worries
Gift prices and transaction security top the list of festive shoppers’ worries for 2021, in PCI…
Streamline & Simplify Contact Centre Staff Provisioning Solution
Content Guru Launches New Automated User Provisioning Service to Streamline Employee Administration In Contact Centres Content…
CARiNA Helps Customers Capture & Manage Client Data
Digital transformation and customer experience specialists, FourNet, today announced that the CARiNA voice recorder solution from…
Five9 Extends its Digital Solutions with Synthetic Voices
Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices Five9, Inc. a leading…
Dialect Announces Partnership with SVL and Omningage
Dialect announces partnership with SVL and Omningage to create bespoke service for Global FinTech Market FinTech…
Reduce Your Contact Centre Queue Times & After Call Work
Four thought-provoking ways to reduce call queue times and after-call work – Rene van Popering, Director…
UK National Contact Centre Awards Open for Nominations
UK National Contact Centre Awards open for 2022 nominations From today, contact centres across the UK…
Content Guru Storms to Victory at Contact Centre Awards
Content Guru Storms to Victory at European Contact Centre and Customer Service Awards 2021 Content Guru,…
Living the Hybrid Life in the Contact Centre – 2021
Living the Hybrid Life in the Contact Centre – 2021 – Debbie Bicker, Business Development Manager…
PCI Pal Removes PCI Compliance Worry from Chill Insurance
Chill Out, Relax, Take It Easy: PCI Pal® removes the PCI compliance worry from Chill Insurance…
The ECCCSA Contact Centre Awards 2021 Winners Announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer…
A Glimpse into 2022: How Can Contact Centres Plan Ahead?
A glimpse into 2022: How can contact centres plan ahead? – The year 2021 was one…
Tech Enablement & Culture Stifling CX Transformation
Tech enablement and culture stifling CX transformation ambitions in the contact centre Whilst the pandemic continues…