Jabra launches PanaCast 50 Video Bar System to facilitate next-level hybrid meeting experiences » The Jabra…
Category: – Company Info
53% of Contact Centre Agents Report Symptoms of Stress
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to…
Has your Contact Centre Embraced Hybrid Working?
Has your Contact Centre Embraced Hybrid Working? The majority of UK businesses still ill-equipped for a…
The Ultimate 5-step Detox Programme for Contact Centre Health
The Ultimate 5-step Detox Programme for Contact Centre Health If the festive season left your frontline…
Company Profile: Britannic
Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the…
Business Systems Moves into State of the Art Offices
Tech consultancy firm Business Systems Limited has moved into a new state-of-the-art London office as it…
Could ChatGPT Herald the Next Stage for CX AI Adoption?
Could ChatGPT herald the next stage for CX AI adoption in the contact centre? Joe O’Brien…
Company Profile: Contact Centre Management Association
For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals.…
Calabrio Appoints Kevin M. Jones as CEO to Lead Company
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of…
Awards Programme Recognises UK Contact Centre Talent
The leading awards programme that recognises contact centre talent in the UK, the UK National Contact…
Britannic & 8×8 Help Plus Dane Housing Improve CX
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents…
Company Profile: ContactBabel
ContactBabel is the leading analyst firm for the contact centre industry. If you have a question…
Are Contact Centres Missing Out on Tasty Customer Data?
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data? Contact…
Company Profile: Content Guru
Content Guru, is a leader in cloud communications and supplies mission critical Customer Engagement and Experience…
The Future Role of AI in the Contact Centre
The Future Role of AI in the Contact Centre- By Martin Taylor, Co-founder and Deputy CEO,…
Company Profile: Five9
Five9 empowers organisations to create hyper-personalised and effortless AI-driven customer experiences that deliver better business outcomes.…
Company Profile: FourNet
FourNet is one of the fastest-growing privately owned technology companies in the UK and its newly…
Company Profile: IPI
IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact…
Company Profile: Medallia
Medallia is the global leader in customer and employee experience, trusted by the world’s most iconic…