New Director of Marketing and Partnerships Joins Growing CCMA Today the CCMA (Call Centre Management Association)…
Category: – Company Info
Generative AI: A False Dawn Or New Hope in CX?
Generative AI: A False Dawn in Customer Service in the contact centre, Or The New Hope…
Company Profile: Calabrio
Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and…
Cloud Delivering a Contact Centre Omnichannel CX
The importance of the cloud in delivering a contact centre omnichannel CX Craig Farley, Head of…
Babble Named Winner of Five9 Partner Excellence Award
Babble has been named the winner of the Partner Excellence Award by Five9, a leading provider…
Jabra launches PanaCast 50 Video Bar System
Jabra launches PanaCast 50 Video Bar System to facilitate next-level hybrid meeting experiences » The Jabra…
Eradicating The Redial with First Contact Resolution
Eradicating the redial with first contact resolution in the contact centre Simon Adnett, VP of Sales…
53% of Contact Centre Agents Report Symptoms of Stress
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to…
Has your Contact Centre Embraced Hybrid Working?
Has your Contact Centre Embraced Hybrid Working? The majority of UK businesses still ill-equipped for a…
The Ultimate 5-step Detox Programme for Contact Centre Health
The Ultimate 5-step Detox Programme for Contact Centre Health If the festive season left your frontline…
Company Profile: Avaya
Businesses are built by the experiences they provide, and every day, millions of those experiences are…
Company Profile: Britannic
Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the…
Could ChatGPT Herald the Next Stage for CX AI Adoption?
Could ChatGPT herald the next stage for CX AI adoption in the contact centre? Joe O’Brien…
Company Profile: Contact Centre Management Association
For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals.…
Calabrio Appoints Kevin M. Jones as CEO to Lead Company
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of…
Awards Programme Recognises UK Contact Centre Talent
The leading awards programme that recognises contact centre talent in the UK, the UK National Contact…
Britannic & 8×8 Help Plus Dane Housing Improve CX
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents…
Company Profile: ContactBabel
ContactBabel is the leading analyst firm for the contact centre industry. If you have a question…
Are Contact Centres Missing Out on Tasty Customer Data?
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data? Contact…