Eradicating the redial with first contact resolution in the contact centre Simon Adnett, VP of Sales…
Category: – Company Info
53% of Contact Centre Agents Report Symptoms of Stress
Employers are stepping up as 53% of contact centre agents report symptoms of stress according to…
Has your Contact Centre Embraced Hybrid Working?
Has your Contact Centre Embraced Hybrid Working? The majority of UK businesses still ill-equipped for a…
The Ultimate 5-step Detox Programme for Contact Centre Health
The Ultimate 5-step Detox Programme for Contact Centre Health If the festive season left your frontline…
Company Profile: Britannic
Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the…
Business Systems Moves into State of the Art Offices
Tech consultancy firm Business Systems Limited has moved into a new state-of-the-art London office as it…
Could ChatGPT Herald the Next Stage for CX AI Adoption?
Could ChatGPT herald the next stage for CX AI adoption in the contact centre? Joe O’Brien…
Company Profile: Business Systems
Business Systems is a trusted transformation partner with over 35 years of experience helping CX teams…
Company Profile: Contact Centre Management Association
For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals.…
Calabrio Appoints Kevin M. Jones as CEO to Lead Company
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of…
Awards Programme Recognises UK Contact Centre Talent
The leading awards programme that recognises contact centre talent in the UK, the UK National Contact…
Britannic & 8×8 Help Plus Dane Housing Improve CX
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents…
Company Profile: ContactBabel
ContactBabel is the leading analyst firm for the contact centre industry. If you have a question…
Are Contact Centres Missing Out on Tasty Customer Data?
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data? Contact…
Company Profile: Content Guru
Content Guru, is a leader in cloud communications and supplies mission critical Customer Engagement and Experience…
Company Profile: Contexta360
Contexta360 is an advanced speech analytics platform designed to revolutionise how organisations engage with their customers…
The Future Role of AI in the Contact Centre
The Future Role of AI in the Contact Centre- By Martin Taylor, Co-founder and Deputy CEO,…
Company Profile: Enghouse Interactive
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction in your…
Company Profile: Five9
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across…