Babble has been named the winner of the Partner Excellence Award by Five9, a leading provider of the intelligent cloud contact centre
The Five9 2022 Global Partner Awards recognise the achievements of the Five9 global ecosystem of channel partners, Systems Integrators, strategic alliance partners, and Independent Software Vendors (ISVs).
Babble partners with Five9 to deliver Contact Centre as a Service (CCaaS) which can help businesses unlock their challenges, empower their workforce, deliver exceptional customer service and improve overall business agility. Five9’s technology is at the very cutting edge of innovation in the market, which fits perfectly with Babble’s own mission of providing industry-leading cloud solutions to support business growth.
Mark Jordan, Babble Contact Managing Director, says,
“Making the decision to partner with Five9 five years ago has turned out to be a success on every level. We’re able to deliver a best-in-class contact centre solution to our rapidly growing customer base and delight each and every customer along the way. Whilst the tech is, of course, industry leading, we’ve also benefitted from the infectious nature and relentless drive of the Five9 team which so closely aligns with the core values at Babble.
We are thrilled to receive the Partner Excellence Award and proud to have been recognised in the Five9 awards for the fourth year running, having previously won the Five9 EMEA Partner of the Year award for the previous 3 years. We’re very much looking forward to continuing to work with the Five9 team to build on our successes in 2023 and beyond.”
Five9 brings the power of cloud innovation to more than 2,500 customers worldwide and facilitates billions of call minutes annually. The Five9 Intelligent Cloud Contact Centre provides digital engagement, analytics, workflow automation, workforce optimisation, and practical AI to create more human customer experiences, engage and empower agents, and deliver tangible business results.
The growing Five9 partner ecosystem reflects the company’s “build with” philosophy and the recognition that delivering customer engagement solutions of the future will require co-innovating with software and service providers that can extend Five9 capabilities, as well as its reach.
Jake Butterbaugh, Senior Vice President, Global Partner Organisation, Five9, said,
“At Five9, we recognise that our partners play a key role in delivering excellence,”
“Our partnerships of all types and sizes are critical to our success. Moreover, our partnerships are critical to our mutual customers’ successes, and our 2022 would not have been the same without Babble. We congratulate and thank them, along with all our 2022 Five9 Global Partner Award winners and look forward to many more reasons to celebrate in 2023.”
To learn more about the Five9 2022 Global Partner Award winners, Click Here
Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 15,000 organisations in a wide range of sectors – including financial, health and education, travel and accommodation, and public services – by sourcing deploying and supporting locally the very best cloud solutions.
Babble’s growth over the last few years is one of the big success stories in its industry. This is demonstrated by the private equity investment of Graphite Capital in November 2020 – which was supported by reinvestment from LDC and management – to accelerate the buy and build strategy for the business. Annual revenue has rapidly grown to £60m – over 90% of which is recurring. It has over 50,000 cloud-based users, 65,000 mobile connections and 8,000 CCaaS supported agents
For additional information on Babble visit their Website
Five9 is an industry-leading provider of cloud contact centre solutions, bringing the power of cloud innovation to more than 2,500 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimisation, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centres increase productivity, be agile, boost revenue, and create customer trust and loyalty.
For additional information on Five9 view their Company Profile