The AA, Newcastle Strategic Solutions, Sage and Vodafone are the big winners at the UK National…
Category: – Company Info
The 2024-25 UK Customer Experience Decision-Makers’ Guide
The 2024-25 UK Customer Experience Decision-Makers’ Guide – Take part in the survey The 2024-25 UK…
ESP Group Achieves Transformative CX Improvements With Sabio
Contact Centre Case Study: ESP Group Achieves Transformative CX Improvements though its contact centre With Sabio…
Insurance CX: Data-Driven Communications is the Key
Insurance CX: Data-Driven Communications Key to Mitigating Financial Losses & Improving Customer Relationships within the contact…
Introducing Jabra Engage AI – Coaching for Contact Centre Agents
Introducing Engage AI, a tone-based agent guidance and conversation analytics software that supercharges performance for agents…
Sabio Group Wins New Contact Centre Contract
Sabio Group Wins Contact Centre Contract with Swedish Energy Firm, Vattenfall, for Cloud Contact Centre Transformation…
Reports: Customer Engagement & Personalisation / Cloud-based Solutions
Two new research reports from ContactBabel show how businesses can engage their customer base through personalised…
Pluxee Serves Up Transformative Customer Experience with Cloud Migration
Pluxee Serves Up Transformative Customer Experience (CX) with Cloud Migration Powered by Sabio and Genesys for…
Five9 Announces AI Integration with Salesforce
Five9 Announces AI Integration with Salesforce for a Unified View of the Customer Full integration of…
Motorway & Business Systems Scoop Partnership Award at Forum 2024
Business Systems Ltd and Motorway, the UK’s fastest growing used-car marketplace, have been announced as the…
Calabrio Continues Public Sector Momentum with StateRAMP & TX-RAMP Certifications
Calabrio, the workforce performance company, announced at Customer Contact Week (CCW) its StateRAMP and TX-RAMP certifications…
How Generative AI is Changing Customer Service in Contact Centres
How Generative AI is changing customer service: challenges and opportunities in employment and efficiency for the…
Unleashing the Hero within Your Contact Centre Agents
Unleashing the Hero within Your Contact Centre Agents – Join IPI at their Next Spotlight event…
The Shift to Online Self-Service has Only Just Begun
In a previous article we discussed the key customer service soft skills that transform a good…
Is Your Salesforce CRM Stuck in a Rut?
These days, many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still…
Sabio’s Wellbeing Companion Now Available on the Genesys AppFoundry
Sabio Group has announced its new Wellbeing Companion solution is now available in the Genesys AppFoundry…
AI Stands to Benefit Contact Centre Agent Mental Health
Global Study of Contact Centre Leaders by Calabrio reveals How Artificial Intelligence May improve Call Centre…
Unlock the Secrets of Customer Service Excellence
Unlock the Secrets of Customer Service Excellence: Who’s Winning and What’s Broken? Leigh Hopwood – Chief…
Self-Service & Remote Working – The Future of Customer Contact?
A successful self-service interaction costs less than one-tenth of a phone call, and AI now means…