Customer surveys and social media remain the most important gauge of customer perception according to the…
Category: – Company Info
ANTENNA Expands Service to all UK Critical National Infrastructure Providers
ANTENNA expands service to all UK Critical National Infrastructure providers – FourNet’s trusted, secure, cloud platform…
Netcall – Powering Welfare Case Efficiency
Lancashire County Council empowered to better serve its most vulnerable people with Netcall The challenge Lancashire…
Standard Focus Transforms CX with Experience Platform
As a fulfillment BPO, Standard Focus’s primary goal is to eliminate the reasons why its customers…
Content Guru Announces New DemocratiSed Service Management Tool
Content Guru Announces New DemocratiSed Service Management Tool to Reduce Real-Time Service Creation Friction storm® CONDUCTOR™…
Keep Up With CX Expectations: Meeting the High Bar Set By Retailers
Keep Up With CX Expectations: Meeting the High Bar Set By Retailers – Martin Taylor, Co-Founder…
Avaya Ecosystem Creates Tailored Contact Centre Solution
In the UK’s National Health Service (NHS), skilled staff answering non-emergency 111 calls must also be…
Avaya Helps Enterprises Deliver AI-Powered Innovation
Avaya Helps UK and Ireland Enterprises Deliver AI-Powered Innovation Without Disruption Avaya CEO highlights how Avaya…
Top 12 Benefits of AI Virtual Agents in the Contact Centre
Contact centres must always be improving the customer experience. Your customers want to interact on multiple…
Jabra Announces Price Reduction on Jabra Engage 40
Jabra announces price reduction on Jabra Engage 40 for more cost-effective levels of customer satisfaction •…
Mind the Gap – How Gen Z is Disrupting the Workplace in 2024
How to make work, work in 2024 Is this it? Will 2024 be the year we…
VoiceAbility Ushers in New Era of Digital Communication with Sabio Group
Empowering Voices: VoiceAbility Ushers in New Era of Digital Communication with Sabio Group VoiceAbility, a leading…
IPI Accredited as Avaya Experience Platform Cloud Specialist
IPI becomes the UK’s first client-facing Avaya partner to receive accreditation, which will help more organisations…
The Agent of the Future: Evolving Careers in Contact Centres
Although it’s sometimes portrayed as a thankless slog, there’s no doubt that the job of a…
How Sutton Council Delivers on their Promise of Effortless CX
Building trust through technology: How Sutton Council delivers on their promise of effortless CX Sutton Council…
How are Businesses Dealing with CX, Cost & Performance Pressures?
A large scale survey of more than 200 UK contact centre operations shows that the pressures…
Boost Contact Centre Agent Engagement for Higher Productivity
How to boost contact centre agent engagement for higher productivity Many companies realise that happy, engaged…
How Benenden Health Transformed Member Experiences
How Benenden Health Transformed Member Experiences with the Sabio Group Founded in 1905, Benenden Health provides…
Pressure on Contact Centre Cost & Performance Levels
Pressure on UK contact centre cost and performance levels to grow in 2024 according to new…