MeTMi Uses Noetica Synthesys™ for Inbound Call Handling Across its European Contact Centre Operations Noetica –…
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KPIs or CX: Redefining Contact Centre Success’
KPIs or CX: Redefining Contact Centre Success’ by Gary Bennett, VP UKI/MEA/Northern Europe at Enghouse Interactive…
What do Contact Centre Customers Really Think?
Understanding what contact centre customers really think – A CCMA research paper sponsored by Odigo How…
Artificial intelligence’s time is now for the Contact Centre
Artificial intelligence’s time is now for the Contact Centre – By Richard Billington, Chief Technology Officer…
BT Group announces New Flagship Sheffield Office
BT Group has today unveiled plans to open a multi-million-pound new building in the heart of…
Brands Are Under Pressure to Differentiate via CX
Brands Are Under Pressure to Differentiate via CX – That’s Why the Convergence of Contact Centres,…
Brits don’t think Utilities Companies Have Their Best Interests at Heart
35.7 million Brits don’t think utilities companies have their best interests at heart Less than one…
Omningage Connect and Chatbots – doing more with a lot less
Omningage Connect and Chatbots – doing more with a lot less in your contact centre as…
Voice needs to be Part of Digital CX – Not the Legacy Annoyance
Voice needs to be part of the digital CX – not the legacy annoyance – Article…
Content Guru in Magic Quadrant for Contact Centre as a Service
Content Guru Listed in 2022 Gartner® Magic Quadrant™ for Contact Centre as a Service Content Guru…
More than 4 in 5 calls to 999 are not life-threatening
More than 4 in 5 calls to 999 are not life-threatening, say almost half of NHS…
Odigo Download: How to Make the Most of Contact Centre Data
How to make the most of contact centre data – An Odigo practical guide – Free…
Medallia acquires Mindful, Leader in Contact Centre Callback Technology
Medallia acquires Mindful, the global leader in contact centre callback technology Medallia, the global leader in…
Infobip Integration for HubSpot to Enhance CX
Infobip builds an integration for HubSpot to enhance customer experience in the contact centre Integration helps…
How to Create Impeccable Experiences in your Contact Centre
How to Create Impeccable Experiences in your Contact Centre with Virtual Agents Five9 Event – September…
Contact Centres Have Increased Focus on Agent Experience
Five9 International Study Finds 9 out of 10 Contact Centres Have Increased Focus on Agent and…
Bring on the Contact Centre Bots says Omningage!
Bring on the Contact Centre bots says Omningage! – Out with the IVR, in with the…
Managing Workforce Engagement in a Hybrid Contact Centre
Managing workforce engagement in a hybrid contact centre – Craig Farley, Head of Consulting IPI explains…
The Benefits of a Diverse Workforce in the Contact Centre
Three Key Benefits of Having a Diverse Workforce in the contact centre Following Pride Month and…