Customer Interactions Best Practices – Best Practices in Enhancing Customer Interactions in Modern Contact Centres The…
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contact centre are about the people employed within
A successful contact centre is all about the people employed within – Publishing companies are no…
Storacall – Cost effective call recording for contact centres
Storacall have over 45 years experience in the development, implementation and support of contact centre call…
Offer customers an affordability review on their secured loans and credit cards
Small window of opportunity for banks to prevent future defaults and millions in servicing debt collection,…
Consolidation and Language Capability in a Contact Centre
David Turner, CEO of leading customer experience provider, Webhelp UK, argues consolidation is the necessary first…
Noble Systems Receives 2014 Product of the Year Award
Noble Systems Corporation, a global leader in unified contact center technology solutions, has received a “2014…
Noise fatigue in contact centres
We are all familiar with call centres – and most of the time when we talk…
South West Contact Centre Awards 2014
South West Contact Centre Awards 2014 – Thursday 3 July at the Grand by Thistle, Bristol.…
Interview: Mark Kirby Managing Director GoResponse
contact-centres.com interviewed GoResponse ‘s Managing Director Mark Kirby and discussed a range of topics such as…
New channels are changing customer service
Veronica’s recent blog mentioned that the customer service industry has moved on from a focus on contact…
Greek tragedy for banks if they ignore Zeus message
Notorious malware strikes again in new strain but banks must put the customer first, says Aspect…
British Gas jobs boost at Uddingston, Edinburgh and Cardiff sites
British Gas have announced that it is to recruit 20 agents at Uddingston, 60 agents at…
Hexagon Housing unlock potential of call recording
With over 120 staff operating in South East London, Hexagon Housing have been providing quality social…
Domestic and General announce 50 new jobs at Nottingham site
Warranty specialist Domestic & General have announced the creation of 50 new jobs at its Talbot…
Magentrix expands with Enghouse Interactive Partner Portal
Magentrix have announced that as part of its expansion into Europe its popular cloud solution, Magentrix…
Managed Care Provider Transitions inContact Cloud
inContact have announced that a new healthcare customer is moving contact centre operations to the cloud…
Interactive Intelligence A New Definition of Workforce Management
Interactive Intelligence – The complex service operations businesses deal with today demand a broader view of…
Dimension Data: Targets 1 Million Lync Voice Seats by 2017
Dimension Data, the USD 6 billion global ICT services and solutions provider, today announced an initiative…
Research on Headsets in the Contact Centre
BenchmarkPortal is conducting a One Minute Survey on the importance of headsets in the contact center.…