It has been reported that a Cambridge Fire Control Contact Centre, which has never been used…
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Sitel & Equality and Advisory Support Services Award
Sitel and the Equality and Advisory Support Services (EASS) win a Silver Multi-Channel Customer Service award…
Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards
Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards for ‘Best Outsourcing Partnership’ with…
Aspect Software and Edwardian Group London Celebrate Award Success
Aspect Software and Edwardian Group London Celebrate Award Success – Project to transform customer service recognised by…
“Can we fix it?” When it comes to customer service YES
Which? Survey on best and worst brands for customer service makes clear argument for better self-service…
Vodafone New Jobs at UK Contact Centres
Vodafone, the telecoms and broadband provider, are to create 400 new contact centre based jobs following…
Dunelm Contact Centre on Recruitment Drive
Dunelm, the home furnishing company, have announced that their recently refurbished Radcliffe, Manchester based contact centre…
3 Strategies To Prevent (or Mend) Customer Service Mishaps
3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals…
Aspect Software & Fonolo Partner to Bring Enhanced Call-Backs to the Contact Centre Market
Fonolo and Aspect Partner to Bring Enhanced Multi-Channel Call-Backs to the Contact Centre Market – Fonolo,…
Interactive Intelligence Launches New Customer Engagement Cloud Service
Interactive Intelligence Launches New Customer Engagement Cloud Service – Cloud service designed to help contact centers…
Have You Realised Your Potential Yet?
Have you realised your potential yet? Holger Reisinger of Jabra discusses that although you maybe a…
Sainsbury’s brings SignVideo to its contact centres
Sainsbury’s brings SignVideo to its contact centres – revolutionising the way deaf British Sign Language (BSL)…
Interactive Intelligence Positioned in Magic Quadrant for Contact Centre Infrastructure
Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report…
Contact Centre Agent Engagement – Inspiring ideas from SJS Solutions
Contact Centre Agent Engagement – Inspiring ideas from SJS Solutions Anyone attending the biggest contact centre…
ContactBabel – Inner Circle Guide to Cloud-based Contact Centre Solutions
ContactBabel Analyst report: Cloud-based Contact Centre Solutions definitive 2012 “Inner Circle Guide to Cloud-based Contact Centre…
How to Ensure Your Contact Centre is PCI DSS Compliant
It’s not often we’re bowled over by stats at Expolink Towers, but these are pretty earth…