The 999 emergency number celebrates its 80th birthday today and is continuing to go from strength…
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UK Brands Working To Connect With Customers
Conscious of the growing need to relate with customers in order to stay competitive, UK brands…
White Paper: PCI DSS in Contact Centres
Syntec release White Paper: De-Scoping Contact Centre Worldwide The updated report presents the findings of Syntec’s…
Business Systems – The State of Quality Monitoring 2017
INTRODUCTION The relationship between customer satisfaction, revenue and cost to serve has been well established by…
Why the Human Touch is Critical in the Public Sector
Mind the Automation Gap: Why the Human Touch is Critical in the Public Sector Cheryle Walline…
Firstsource Recruit at Middlesbrough Contact Centre
Outsourcer Firstsource have announced that they are on a recruitment drive for an additional 350 staff…
IP Integration Receives Enterprise Partner Award
Newly branded IP Integration Named Enterprise Growth Partner of the Year by Westcon-Comstor IP Integration, a…
CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics
CallMiner Partners with Nuance to Deliver Enterprise Speech Analytics to Transform the Way Businesses Interact with…
Anaplan – Customer Service is Key Differentiator For Businesses
Customer service is a key differentiator for businesses, but many are falling short New research reveals…
Choosing Jabra is Affordable and Easy with Cashbacks
Choosing Jabra is affordable and easy with Cashbacks – Claim your Cashback on the Jabra audio…
Is Longest Wait Killing Agent Morale and Impacting Profit?
Is Longest Wait Killing Contact Centre Agent Morale and Impacting Profit? Stephen Pace CEO SJS Solutions…
How PCI Compliance Helps Achieve GDPR Compliance
How PCI compliance can help you achieve GDPR compliance too – Simon Beeching, Business Development Director…
Tesco Announce Closure of Cardiff Contact Centre
Tesco has announced its intention to simplify its customer service operations by consolidating its Customer Engagement…
Wallboard Technology is the New Way To Excite Agents!
Optymyse Advanced Wallboard Technology is a completely new way to Excite, Engage, Motivate and Retain your…
GDPR – Things to Know to Protect your Contact Centre
Countdown to GDPR – Everything You Need to Know to Protect your Call Centre The General…
Liquid Voice – The Speech Revolution Starts Here
Liquid Voice is first to market with a next generation Automated Speech Transcription solution that actually…
Lloyds Banking Group Announce Dundee Contact Centre Closure
Lloyds Banking Group have announced that it is to close its Dundee based contact centre with…
What Gets Measured Gets Managed – dancing lion
Are you measuring what really matters to the customer and how well you deliver on the…