Powerdial teaming up with communications specialist VoiceSage to offer an intelligent blend of voice, SMS and…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Ascensos creates Jobs at Motherwell contact centre site
Ascensos, a newly created Motherwell based outsource company, have announced plans for the company which includes…
Interactive Intelligence Receives Miercom Performance Verified Certification
In hands-on lab test, Interactive Intelligence contact centre and unified communications software demonstrates ability to support…
RSA close Indian Contact Centre Operation
Insurance giant, RSA, which includes the MoreThan brand have announced that their Indian contact centre operation…
2Touch participate in world’s biggest coffee morning
Sweet-toothed associates at Sunderland-based contact centre, 2Touch, have raised over £2,000 for Macmillan Cancer Support. Associates…
Bizarre calls made to Council Contact Centres
Asking if they can keep a crocodile in their back garden, seeking tips on how to…
Customer Interaction Center Achieves Oracle Validated Integration
Customer Interaction Center Achieves Oracle Validated Integration – Integration designed to help enterprises and contact centres…
Air21 win at Call Centre Awards
The fastest growing dialler company in the UK has beaten off competition from global brands to…
Aquira set to double Scottish workforce to 420
A further boost to Scotland’s economy was welcomed today (11th October) by First Minister Alex Salmond…
Sitel UK create 150 new jobs
Outsourcer Sitel UK have announced the creation of 150 new jobs at its Stratford upon Avon…
Ventrica secures NJOY Outsource Contract
Ventrica secures NJOY contract and create job opportunities in UK Electronic cigarette company NJOY today announced…
Eishtec announces jobs at contact centre
It has been reported that Outsourcer Eishtec are to create 250 across their contact centres in…
RESPONSE To Create 50 new Jobs
Leading UK contact centre services provider, RESPONSE, has announced the creation of over 50 new jobs,…
GoResponse celebrate Tenth Anniversary
This October marks the ten-year anniversary of thriving Kent business GoResponse. A true local success story,…
Spark Response Supports Unemployment Initiative To Help Jobseekers
Contact centre, fulfilment and eCommerce provider, Spark eCommerce Group, is helping dozens of jobseekers find work…
Teleperformance announce recruitment drive
Teleperformance have announced a major recruitment drive across UK sites. From a total of 1,000 jobs…
Webhelp TSC team tee off to help raise over £9,000 for Quarriers
A team of four customer experience professionals from Webhelp TSC in Greenock has helped raise £9,970…
Stream Global Services Opens Belfast Contact Centre
Stream Global Services held a grand opening ceremony (3rd October) to commemorate its newest contact Centre,…
Serco announce expansion plans
Outsourcer Serco, who secured a three year outsource contract with Hull Council, have announced initial plans…