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South West Contact Centre Awards 2014

South West Contact Centre Awards 2014 – Thursday 3 July at the Grand by Thistle, Bristol.

Hosted by comedian Rob Beckett and sponsored by Red Contact Centres, these sixth annual awards were attended by 300 industry professionals who celebrated excellence from across the SW region.

The Winners

Best Customer Service Representative: Simon Burrough – Motability Operations

Trainer of the Year: Jonny Snell – Local World/Bristol News & Media
Team Leader of the Year: Daniel Plater – EDF Energy

Support Manager of the Year – Winners: Julia Whiteley – Jaywing & Helen Bennett – InterCall Europe

Contact Centre Manager of the Year – Belinda Rodwell – Capita Life & Pensions

People Development: Motability Operations

Support Team of the Year: LV=

Best Community Initiative: Plymouth City Council

Best Application of Technology: LV=

Best Outsourced Contact Centre: Capita Life & Pensions

Best People Engagement: Capita Life & Pensions

Best Shared Service Initiative: Southwest One

Performance & Quality Award: Serco

Contact Centre of the Year: Screwfix

HIGHLY COMMENDED

Sales Agent of the Year: Daniel Critten – Jaywing

Best Customer Service Representative: Vickie Taylor – Mira Showers

Support Manager of the Year: Alan Hughes – Panacea Finance

Best People Engagement: Imperial Tobacco

Best Outsourced Contact Centre: Carpeo

Contact Centre of the Year: Curo

Jane Thomas, Managing Director of the South West Contact Centre Forum, congratulated all entrants, noting that the judges had regarded the applicants this year as world class. She said, ‘the growth and success of the industry within the last year have surpassed that of any other and I am proud to be involved in such a dedicated and thriving sector.’

Fran Hudd, Chair of the South West Contact Centre board acknowledged that ‘the forum was growing from strength to strength and this is down to the ongoing support and passion of its members.’ A testament to the dedication of the Contact Centre industry within the South West.

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