Echo Managed Services clinches coveted Outsourced Contact Centre of the Year award
Echo Managed Services is celebrating after taking home the highly sought-after Outsourced Contact Centre of the Year title at the prestigious South West Contact Centre Forum (SWCCF) Awards.
The outsourced customer contact specialist, which operates out of various sites across the UK including a 100-strong team in its Bristol centre, fought off tough competition in the highly contended category.
The win comes off the back of a strong year for the business, in which it has secured various high profile client wins including the Electoral Commission’s EU Referendum Campaign, the Government’s Standards and Testing Agency and Barchester Healthcare.
Echo’s Bristol office is currently serving 26 client campaigns, with several new ones in the energy sector, public sector and healthcare market currently in set up. To service this growing client portfolio, Echo has recently recruited a number of advisors and is currently on the lookout for more talented employees to join its Bristol team, as it continues to invest into the city’s vibrant business scene.
Nigel Baker, Managing Director at Echo Managed Services said:
“We’re delighted that the hard work of the entire team here at Echo has been recognised with this award – one that we’ve had our eyes on for a while! The win is testament to our entire team’s performance over the past 12 months – all who have worked hard to secure some fantastic new clients and projects.
Our agility in setting up projects and hitting the ground running, with advisors that are empowered to be the best and stand as great brand ambassadors, has resulted in us forming great working ongoing relationships with clients.
We intend to carry on this good work over the coming years, with a business model that is flexible to the changing needs of our clients and their customers.”
Echo Managed Services is a specialist outsourced provider of complex multi-channel customer contact services, comprehensive debt recovery solutions and the developer of the market leading water customer care and billing system, RapidXtra. Echo combines best practice technology and processes with highly skilled and knowledgeable people to provide public and private sector organisations with end-to-end customer contact capabilities.
For additional information on Echo Managed Services visit their Website
For additional information on the South West Contact Centre Forum – SWCCF visit their Website