Echo Managed Services achieves ServiceMark from ICS
Echo Managed Services achieves ServiceMark re-accreditation from the ICS for their outsourced contact centres. Specialist customer service provider for the…
Echo Managed Services
Echo Managed Services Northern Ireland joins the JAM Card Scheme
Echo Managed Services Northern Ireland joins the JAM Card Scheme – The NOW Group scheme supports people with hidden disabilities…
Double win for Echo at Contact Centre Network Awards
Double win for Echo at Contact Centre Network Northern Ireland Awards Echo Managed Services, the specialist outsourced provider of multi-channel…
Echo Shortlisted at Northern Ireland Contact Centre Awards
Echo shortlisted for three awards at Northern Ireland Contact Centre Awards Echo Managed Services, the specialist outsourced provider of multi-channel…
South Staffs Water Wins Customer Initiative Award
South Staffs Water wins Customer Initiative of the Year at Water Industry Awards as it collaborates with with Echo Managed Services and Onsite…
Echo MS Appoint Customer Services Director to Board
Contact centre Outsource company Echo Managed Services appoints customer services director to its board Rachael Merrell joins as customer services…
Echo Celebrate Excellence at NI Contact Centre Awards
Echo celebrates excellence at Northern Ireland Contact Centre Awards – The managed services business received special recognition award for its…
Echo supports digital transformation at Welsh Water
Echo supports digital transformation at Dŵr Cymru Welsh Water Transformation project leads to 33% increase in digital transactions at contact…
Customer Complaints: A valuable Window into Your Service
Customer complaints: a valuable window into your service suggests Monica Mackintosh of contact centre outsorce company, Echo Managed Services Customer…
Outsource Recognised for Outstanding Customer Service
Walsall-based utilities customer contact outsourcer, Echo Managed Services, and its client South Staffs Water have been awarded a prestigious accreditation…
Echo Managed Services Takes Home SWCCF Award
Bristol-based Echo Managed Services is celebrating after being recognised as the Outsourced Contact Centre of the Year at the prestigious…
Consumer Intelligence Appoint Echo For Mystery Shopper Brief
Consumer Intelligence appoints Echo to handle mystery shopper brief Consumer Intelligence has enlisted the expertise of Bristol-based specialist contact centre…
Consumer Intelligence Appoint Echo For Mystery Shopper Brief
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. The…
Training Tips for Best of Breed Multi-Channel Advisors
Training tips for best of breed multi-channel advisors – Karen Banfield, contact centre director, at specialist outsourcer Website The advent…
Brits Feel They Cannot Ask Service Providers For Help
More than half (52%) of people feel there is a negative stigma attached to asking for help if they fall…
Echo MS Secure Outsource Contract with Network Rail
Echo Managed Services have secured a £6.3million customer service contract with Network Rail Network Rail have appointed Echo Managed Services…
Four Seasons Health Care Appoints Echo to Manage Helpline
Four Seasons Health Care appoints Echo to manage dedicated new customer helpline Four Seasons Health Care – one of Britain’s…
Education & Training Appoint Echo to Improve CX
Society for Education and Training appoints Echo to improve online customer service The Society for Education and Training (SET) is…
Echo Managed Services Appoints Programme Director
Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver its new cloud-based billing solution for the global utility…