Recent average call levels of 350 a day peak to 6,500 following Her Majesty the Queen’s…
Tag: Echo Managed Services
Echo Managed Services delivers for ‘The Tower of London Remembers’ event
15,000 calls handled in first two weeks alone Echo volunteers visit Tower to ‘plant’ poppies to…
Dogs Trust selects Echo Managed Services for microchip helpline
Charity extends relationship with Echo Managed Services to help meet 2015/16 deadline for all dogs to…
Echo Managed Services Staff Shortlisted for CCMA Awards
Two Echo Managed Services employees have been selected as finalists in this year’s UK National Contact…
Nigel Baker appointed Managing Director of Echo Managed Services
Echo Managed Services, one of the leading providers of outsourced contact management services, has appointed Nigel…
Echo Managed Service’s Analytics Programme Helps Outsourcing Clients
Improved Customer Contact Outcomes With improving economic conditions leading to increased demand for UK outsourced contact…
Echo Managed Services helps deliver 400% increase in registrations for RAF Careers
– Echo uses Facebook to enable RAF engagement with potential recruits – Performance secures further customer…
Five key contact challenges faced by public sector organisations in 2014
Echo Managed Services has highlighted what it sees as the five key customer contact challenges public…