Echo MS Secure Outsource Contract with Network Rail

Echo Managed Services have secured a £6.3million customer service contract with Network Rail Network Rail have…

Four Seasons Health Care Appoints Echo to Manage Helpline

Four Seasons Health Care appoints Echo to manage dedicated new customer helpline Four Seasons Health Care…

Education & Training Appoint Echo to Improve CX

Society for Education and Training appoints Echo to improve online customer service The Society for Education…

Echo Managed Services Appoints Programme Director

Outsourced customer contact specialist Echo Managed Services has appointed a programme director to deliver its new cloud-based billing solution…

Echo MS Wins Outsourced Contact Centre Award

Echo Managed Services retains Outsourced Contact Centre of the Year award Echo Managed Services is celebrating…

Grosvenor Services Group Best Outsourced Collections Provider

Grosvenor Services Group named best outsourced collections provider Grosvenor Services Group, a part of specialist outsourced…

Box Clever – Contact Centre Training from Let’s Get Healthy

Contact Centre Managers are getting their heads around how support their teams with a course called…

Human Interaction Key to Quality Customer Engagement

Customer engagement is one area of business that is constantly linked to increasing automation. With new…

Electric Ireland appoint Echo Managed Services

Electric Ireland appoints customer contact specialist Echo Managed Services to boost engagement and improve customer experience…

Customers Select Service Providers Based on Perks And Benefits

One in five Customers select service providers based solely on Perks and Benefits according to Echo…

Caring Homes Improves Enquiry Handling With Echo

Caring Homes improves enquiry handling and conversions with the help of Echo Caring Homes – a…

Grosvenor secures two-year contract extension with Scottish Power

Scottish Power, one of the UK’s leading providers of gas and electricity across the UK, has…

Bills Not Getting any Easier to Understand Say 7 in 10 Customers

For the majority of consumers in the UK, bills aren’t getting any clearer or easier to…

Echo and Northern Ireland Water Win Prestigious Award

Echo and Northern Ireland Water win prestigious award for collaboration NI Water and Echo Managed Services…

Customers Disengaged With Businesses Due To Online Billing

One in three customers disengaged with businesses as a result of online billing – Mobile phone…

Echo Managed Services Jobs at Walsall Contact Centre

The opening of the retail water market next April – which sets to increase competition in…

Consumers Prefer to Communicate Through Digital Channels

A quarter of Consumers prefer to communicate about Debts through Digital Channels according to research by…

Education Training Foundation Improves Customer Insights

The Education Training Foundation, which supports teachers, trainers, leaders and employers across the further education and…

Echo Managed Services Contact Centre Award

Echo Managed Services clinches coveted Outsourced Contact Centre of the Year award Echo Managed Services is…

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