Global outsource company Aegis have announced plans to create a 2,500 seat contact centre in Glasgow.…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Pressure mounts to keep up with technology
– David Ford – Magnetic North According to a Magnetic North survey, 40% of contact centre…
IKEA on recruitment drive at Peterborough contact centre
Swedish furniture company IKEA have announced plans for a major recruitment drive at their Peterborough contact…
1 in every 25 jobs in the UK is within the contact centre industry
But what does the future hold? “UK Contact Centres in 2014: The State of the Industry…
Convergys to Acquire Stream for $820 Million
Convergys Corporation and Stream Global Services, Inc., have announced entry into a definitive merger agreement under…
Capita and RSPCA celebrate 10 years of outsource partnership
Capita’s customer management business, based in South Yorkshire, recently hosted a two day fundraising event to…
What Do Customers Actually Want From Contact Centres?
What Do Customers Actually Want From Contact Centres? The world is changing, people seem busier than…
City Link improves contact centre with Virgin Media
Parcel delivery firm City Link has awarded Virgin Media Business a contract worth around £1 million…
Agent takes home new car for Christmas
Paul Campbell from Greenock, who works for customer experience management company, Webhelp UK, is the lucky…
How do headsets become Green whilst saving money?
All too often the much used and abused headset is destined for the recycling bin after…
Government Cuts Premium Rate Numbers – Replace with 0300 Numbers
Forthcoming regulatory changes are going to force companies to stop using non-geographic 084, 087 and 090…
Terms & Conditions
In these Terms and Conditions ‘we, our, us’ refers to www.contact-centres.com which is Published by 147Media…
New Managed Cloud Services contract win for eg solutions plc
eg solutions plc have announced that it has won a new Managed Cloud Services contract from…
Noble Systems Announces 2014 Select Noble Users Group Conference Series
Noble Systems have announced the dates of its 2014 Select Noble Users Group (SNUG) Conference series.…
Sitel commits to gender equality in the workplace
Sitel UK has become the first contact centre outsourcing company to sign up to the Government’s…
Journeycall staff dress up for Macmillan charity donation
Staff working at Angus and Mearns based contact centre operator, Journeycall, have raised funds for a…
5 Myths about Outsourcing Customer service
Ivan Ivanov, COO of 60k. A decade ago outsourcing was a new concept; now it is…
Customer Experience Academy creates over 40 new jobs
Following the success of its pilot programme earlier this year, customer experience company, Webhelp UK, has…
Serco & VoiceSage Release WhitePaper – The ‘Now’ Generation and the Customer Communications Gap
Multi-channel communications are now vital so consumers can get in touch quickly and conveniently, according to…