As a contact centre channel, social media is the new kid on the block. Many companies…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
CCMA UK National Contact Centre Awards 2014
CCMA The UK National Contact Centre Awards are the longest established Contact Centre Awards in the…
2014 Best Practice Guide for customer contact leaders
The Best Practice Guide, published by the Professional Planning Forum, is packed with outstanding case studies,…
Echo Managed Services Staff Shortlisted for CCMA Awards
Two Echo Managed Services employees have been selected as finalists in this year’s UK National Contact…
LiveOps Encourages Contact Centres to Hang Up Their Phones
LiveOps Encourages Contact Centres to Hang Up Their Phones – CEO Marty Beard’s Vision of Contact…
Jabra Announces New Cashback Promotion
The Jabra Cashback promotion has been updated for quarter two to provide authorised partners with a…
Firstsource Among Fastest Growing Indian Companies in the UK
Firstsource Solutions have been ranked 15th in the UK’s top 41 fastest-growing Indian companies list, published…
“Tangled” telco market needs to re-think business model
Market challengers, smaller players, regional and international legislation, and constantly connected consumers, are all coming together…
Remote Working – Good Bad or Ugly?
Much has been written about the benefits of remote working – some contact centres embrace the…
Enghouse Interactive Invests in Partners that Buy-in to its Strategic Vision
Enghouse Interactive has announced the launch of its new EMEA Partner Programme. The programme comprises a…
Lloyds Bank Contact Centre Closure indicates a Positive Industry Trend
The recent announcement that Lloyds Bank will close its Warrington contact centre at the beginning of…
East Dunbartonshire Council installs Smartvoice Viewpoint
East Dunbartonshire Council is making a positive move to encourage people to say what they think…
4net Changing Face of Customer Contact Event – a fantastic success
.4net Technologies event, The Changing Face of Customer Contact was held on 30th April 2014 at…
Key Metrics That Really Matter In Your Contact Centre
key metrics – As long as I have been working in the contact centre industry, I…
Returning service operations to the UK? Try cloud-based homeworking
The tide is turning in the outsourcing world. What was once a flood of companies turning…
Sabio celebrates 10 consecutive years as an Avaya Platinum Partner
2014 sees Sabio celebrate its 10th consecutive year as an Avaya Connect Platinum Partner. Earlier this…
International Greetings: delivering multi-channel contact for Tesco Cards
International Greetings plc is the one of the world’s leading designers, manufacturers, importers and distributors of…
Interactive Intelligence Reports First-Quarter 2014 Financial Results
Interactive Intelligence Group Inc. a global provider of software and services designed to improve the customer…