Turning analytics into action is probably high on the list of both the VP of Customer…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Ingredients Of Every Successful Contact Centre Recruitment Process
Often contact centres can be guilty of over engineering their recruitment processes and forgetting that this…
Wearable Tech: Will It Change The Way Contact Centres Do Things?
Now that we have innumerable methods of communicating with the people around us, most of which…
147 Media Ltd wins Digital Company of the Year Award
147 Media Ltd, the parent company of www.contact-centres.com, have won the Government’s coverted ‘Digital Company of…
Event: Sabio Powering Digital Customer Engagement
Thursday 28th August Join us at Sabio’s Powering Digital Customer Engagement event, to find out more…
Serco lose out on Westminster City Council Outsource Contract
Initial reports indicate that Westminster City Council have not extended an outsource contract with Serco putting…
Best Practices in Modern Contact Centres
Customer Interactions Best Practices – Best Practices in Enhancing Customer Interactions in Modern Contact Centres The…
contact centre are about the people employed within
A successful contact centre is all about the people employed within – Publishing companies are no…
Storacall – Cost effective call recording for contact centres
Storacall have over 45 years experience in the development, implementation and support of contact centre call…
Offer customers an affordability review on their secured loans and credit cards
Small window of opportunity for banks to prevent future defaults and millions in servicing debt collection,…
Consolidation and Language Capability in a Contact Centre
David Turner, CEO of leading customer experience provider, Webhelp UK, argues consolidation is the necessary first…
Noble Systems Receives 2014 Product of the Year Award
Noble Systems Corporation, a global leader in unified contact center technology solutions, has received a “2014…
Noise fatigue in contact centres
We are all familiar with call centres – and most of the time when we talk…
South West Contact Centre Awards 2014
South West Contact Centre Awards 2014 – Thursday 3 July at the Grand by Thistle, Bristol.…
Interview: Mark Kirby Managing Director GoResponse
contact-centres.com interviewed GoResponse ‘s Managing Director Mark Kirby and discussed a range of topics such as…
New channels are changing customer service
Veronica’s recent blog mentioned that the customer service industry has moved on from a focus on contact…
Greek tragedy for banks if they ignore Zeus message
Notorious malware strikes again in new strain but banks must put the customer first, says Aspect…
British Gas jobs boost at Uddingston, Edinburgh and Cardiff sites
British Gas have announced that it is to recruit 20 agents at Uddingston, 60 agents at…