Four things not to do with your agent desktops – Sabio’s Stuart Dorman takes a look…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Research Shows Omnichannel Delivers Big Financial Returns
Research Shows Omnichannel Engagement Solutions Deliver Big Financial Returns Independent study found Genesys customers achieved 158%…
Onboarding the Contact Centre Agent is Vital!
Onboarding contact centre agents is vital! It’s the first step to a long and fruitful relationship…
Don’t Ruin Your Own Election Forecast says VoiceSage
Don’t Ruin Your Own Election Forecast – VoiceSage’s Martin Williams sees a worrying parallel between how…
Enghouse Help Contact Centres Punch above their Weight
Enghouse Interactive Helps Mid-sized Organisations Punch above their Weight in Customer Experience – Communications Centre 2016…
Sitel Positioned as a Leader in Gartner Magic Quadrant
Sitel Positioned as a Leader in Gartner Magic Quadrant for Customer Management Contact Centre BPO for…
CardEasy Making Card Payments Secure in Travel Contact Centres
CardEasy leads the way in the travel industry for making card payments secure in contact centres…
Eckoh and West collaborate on new 4-year Global Contract
Eckoh and West collaborate on new 4-year Global Contract with Existing Customer Eckoh plc have announced…
Virgin Trains announce Jobs at Newcastle Contact Centre
Virgin Trains have announced the creation of up to 100 new jobs at their Newcastle based…
Open Doors controls relationship management costs
Open Doors controls relationship management costs with the cloud – Christian philanthropy organisation goes live with…
Webhelp UK Gives Colleague £9,000 New Car Voucher
Webhelp UK has given one lucky colleague a £9,000 voucher to spend on a new car.…
Redwood Technologies Group Achieves PCI DSS Certification
The Redwood Technologies Group Achieves PCI DSS Version 3.1 Certification Redwood Technologies and Content Guru are…
ACD Systems, The Naked Truth according to Noetica
In the beginning there was the telephone. In the good old days, people had a rather…
Aspect Software announces Aspect CXP 15
Aspect Software announces Aspect CXP 15 – Dynamic new visual development environment for self-service applications – …
Virtual Agents – Friend or Foe? asks Intelecom
Virtual Agents – Friend or Foe? As more customers choose to self-serve and virtual agents make…
Why Agent happiness is good for the contact centre industry
Why Agent happiness is good for the contact centre industry Valentine’s Day – the day that…
Employee Engagement Six Ideas that may surprise you
Employee Engagement six ideas that may surprise you – Stephen Pace of SJS Solutions looks at…
Sabio secures Gamma Platinum Partner Accreditation
Customer contact technology specialist Sabio secures Gamma Platinum Partner Accreditation – Platinum status confirms Sabio’s ability…