Voice of the Customer is a hot topic at companies looking to become more customer-centric or…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Have Contact Centre Scripts Had Their Time?
Have Contact Centre Scripts Had Their Time? Scott Kendrick of CallMiner discusses the Pros and Cons…
Avarto Recruitment After BMW Group Contact Win
Avarto have announced plans to recruit 100 staff at their Slough based contact centre after securing…
First Contact Create Jobs at Newcastle Contact Centre
Newcastle outsource company First Contact Group have announced plans to create up to 500 jobs by…
Jabra Price Promotion Eases Public Sector IT Budgets
Audio and communications technology specialist Jabra has launched a promotion to support Public Sector organisations’ increasing…
Two Weeks To Enter Contact Centre & CS Awards
Two Weeks until entries close for 2016 European Contact Centre & Customer Service Awards Sabio, this…
Akixi Appoint Kay Setterfield as Operations Manager
Hosted Call Management & Call Reporting Services company Akixi have announced the appointment of Kay Setterfield…
Contact Centres From Multichannel To Omnichannel
Turning your contact centre from multichannel to omnichannel Today customers expect to be able to contact…
Chatbots: The next step in the evolution of contact centres
Chatbots are the next step in the evolution of contact centres according to Magnus Geverts of…
Unilever Select Webhelp to Deliver Customer Contact
Global customer experience and business process outsourcer, Webhelp, has been selected by international consumer goods giant Unilever,…
KYC Know your Customer – Anti-Money Laundering Regulations
KYC – Are your ‘Know Your Customer’ teams on the ball when it comes to Anti-Money…
Interactive Intelligence Hires New Chief Marketing Officer
Interactive Intelligence Hires New Chief Marketing Officer – New CMO Justin Helmig brings 19 years of…
Best Noise-Cancelling Headsets for a Loud Contact Centre?
What are the best noise-cancelling headsets for a loud call centre – Daniel Gniazdo of Jabra…
NICE Launch Omni-channel Recording Platform Engage 6.5
NICE Introduces First Truly Omni-channel Recording Platform with Engage 6.5 The latest release of NICE’s leading…
Aeriandi Expand Recording Products With Proxy Networks
Aeriandi Expands Scope of Secure Recording Products Through New Partnership with Proxy Networks Partnership will see…
Why your Customer Service should be 24/7 explains FMOutsource
Why your Customer Service should be 24/7 The traditional 9-5 opening hours no longer matches the…
Sabio Accelerates Growth Plans with Multi-Million Pound Investment
Sabio accelerates growth plans with multi-million pound investment from Lyceum Capital – Leading customer engagement technology…
5 key questions to accelerate sales success
5 key questions to accelerate sales success – Steve Shellabear, director of dancing lion training &…
Convergys Create 600 jobs at Newcastle Contact Centre
Convergys, a customer management outsource company, has been confirmed that the company is to create up…