When product and price just aren’t enough, customer service is the ultimate business weapon Nick Peart,…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Education Training Foundation Improves Customer Insights
The Education Training Foundation, which supports teachers, trainers, leaders and employers across the further education and…
ECCCSA Contact Centre Awards 2016 Shortlist Announced
The shortlist for the European Contact Centre and Customer Service Awards 2016 has been announced. Ann-Marie…
Speakers announced for Customer Contact Expo 28-29 September
Customer Contact Expo and Technology for Marketing events, which bring together all aspects of the customer…
storm® Powers Up Customer Engagement for Electricity North West
Electricity North West has gone live with an automated Cloud Contact Centre service through the award-winning…
Webhelp Shortlisted for Top Environmental Award at VIBES 2016
Leading global customer experience and business process outsourcing company, Webhelp, has been shortlisted for this year’s…
Liberata Finalists In Call North West Contact Centre Awards 2016
Liberata, the outsource contact centre, have been announced as finalists in nine categories at the Call…
EDF Doxford Contact Centre Paralympics Charity Campiagn
EDF Contact Centre staff at Doxford Park, Sunderland have raised over £1,000 in a series of…
UK Banks Must Heed NIST Warnings says Aspect
UK banks must heed the NIST’s warnings on SMS-based two-factor authentication, says Aspect Software News that…
Best Practice Operational Management Course
FREE one day best practice Operational Management Training Enterprise Workforce Optimisation for the Back Office Operations…
Rostrvm Solutions Cloud Contact Centre Service on G-Cloud
The robust rostrvm® Cloud Contact Centre Service from Rostrvm Solutions is now available on the Digital…
Challenger Banks Will Benefit From CMA Changes
Challenger banks will only benefit from the CMA’s changes if they can deliver on mobile, says…
Interactive Intelligence are Reimagining Cloud Security
We take cloud security very seriously. The protection of your data and your customers’ information are…
How To Win the Customer Loyalty War – Webhelp
How To Win the Customer Loyalty War – How Data sharing could be the key to…
Reimagine the Future of Contact Centre Operations
Ways to Reimagine the Future of Contact Centre Operations with Interactive Intelligence Impressing your customers is…
KCOM Secure BUPA Contact Centre Outsource Contract
KCOM Secures BUPA Contact Centre Outsource Contract – Healthcare leader has put KCOM technology at the…
The Power of Conversation in the Contact Centre
The Power of Conversation in the Contact Centre 73% of decision makers state calls are becoming…