Deploying Robotic Process Automation in Contact Centres Improves Customer Engagement and Business Workflows Frost & Sullivan…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
How to use Customer Service Complaints Constructively
How to use customer service complaints constructively Although complaints are never encouraging to hear, they are…
Echo-U Offer Seasonal Jobs at Newcastle Contact Centre
Echo-U, the Newcastle based outsourcer, are looking to recruit 155 contact centre staff to cope with…
Thirty-Four Winners Announced at Forum National Awards
Thirty-four individuals and teams were recognised last night at our National Awards, for being outstanding role…
Moneypenny Diversifies with New Live Chat Service
Moneypenny, the UK’s leading outsourced contact centre communications provider, is further expanding its business with the…
A Culture of Employee Engagement – Puzzel
A culture of employee engagement – there’s more to it than just happy employees Colin Hay…
Content Guru & Webhelp Customer Engagement Partnership
Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp.…
Ascensos Isle of Wight Contact Centres Goes Live
Ascenos new multi-million pound call centre, which is set to create 600 jobs, has ‘gone live’…
North East Contact Centre Awards – The Search Has Begun!
North East Contact Centre Awards 2017 – The search for our region’s stars has begun! The…
Online Retailers in the dark about ‘Vampire’ Shoppers
Latest research by Yonder Digital Group reveals that online retailers are failing to provide customers with…
Venue Validates ECCCSA Position as Largest Awards
Venue validates ECCCSAs’ position as largest Contact Centre Awards in the sector – Largest venue to…
Grouping Activities in the Contact Centre – Dan’s Coat
Grouping activities, a feature of the unified agent desktop, plays an important role in saving the…
Inisoft Launch Syntelate XA – Contact Centre Agent Desktop
Introducing Syntelate XA By Oonagh McBride, Head of Inisoft I am delighted to launch Syntelate XA,…
Sitel on Recruitment Drive at UK Contact Centres
Sitel UK have announced the recruitment drive to fill up to 400 jobs a their Exeter…
ICO Fines Firm for 16.7 Million Illegal Calls
Automated call crackdown continues as ICO fines firm for 16.7 million illegal calls about boiler grants…
Five Ways to Effectively Deal with Staff Sickness
Five ways to effectively deal with staff sickness in the workplace – Gemma Harding, Head of Corporates Services…
Businesses Are Not Ready for New GDPR Data Laws
A survey by leading law firm Blake Morgan has revealed nine out of 10 businesses have…
Costs Down, Customer Satisfaction Up at Sedgemoor Council
Sedgemoor District Council has transformed its customer service thanks to Enghouse Interactive Communications Centre and Microsoft…