Beyond Cognitive Contact Centre to Cloud-Based Customer Engagement Hubs and Multiple Messaging Channels – Patrick Joggerst,…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
CCMA Announce Forthcoming Training Events
The CCMA have announced their forthoming schedule of contact centre training events. Managing a Webchat Team…
Concentrix Opens State-of-the-Art Contact Centre
Concentrix unveils a new purpose-built, state-of-the-art, facility in Belfast, Northern Ireland. The multimillion-pound, 130,000 sq. ft.…
Setting Out On A Proactive Engagement Journey
Setting Out On A Proactive Engagement Journey – VoiceSage’s John Duffy looks at how the proactive…
Foehn Redefines Cloud Phone Systems Management
Foehn Redefines Cloud Phone Systems Management with Launch of Voxivo Easy-to-use cloud phone system reduces the…
Jabra Announces New Headset Cashbacks Promotion
Jabra announces new Cashbacks promotion – Offers on professional headsets to provide UK and Ireland-based customers…
Fiona Bruce to host ECCCSAs November 2017
Fiona Bruce, journalist and presenter, will be hosting the European Contact Centre and Customer Service Awards…
What’s The future of Humans in contact centres?
What’s The future of Humans in contact centres? Thomas Rødseth at Puzzel looks at the pros…
Survey: Customer Service Expectations & Preferences
IMImobile Consumer Interaction Research finds that 68%of consumers prefer customer service over digital messaging channels. Latest…
Aspect: Selling in customer engagement to the Boardroom?
Selling in customer engagement to the Boardroom? It’s as easy as growth and profitability If there…
Who Can you Really Trust with your Contact Centre Tech?
Trust is a rare commodity in these days of ‘fake news’, dodgy diesel emissions and less-than-honest…
4net Technologies Support Children with Cancer
4net Technologies support John Jones’ walk to raise funds for children with cancer 4net Technologies are…
Syntec DTMF Payment Solution For Contact Centres
Syntec – CardEasy – DTMF payment solution for contact centres and call recording Using CardEasy, your…
Dunelm Create 30 Jobs at Radcliffe Contact Centre
Dunelm announce the creation of 30 new jobs at Contact centre in Radcliffe The homeware retailer…
Core Contact Utilize Noble Enterprise Cloud Solution
Core Contact Provides Seamless Client Partnerships with the Help of the Noble Enterprise Cloud Solution Noble…
Increase demand for GDPR & MiFIS II Compliance Solutions
Resilient plc and Business Systems Ltd partner to address market demand for GDPR and MiFID II…
Pindrop Releases 2nd Generation Hi-Def Phoneprinting
Pindrop Releases 2nd Generation Hi-Def PhoneprintingTM Based On Six Years of Machine Learning, Analysing The World’s…
Deploying Robotic Process Automation in Contact Centres
Deploying Robotic Process Automation in Contact Centres Improves Customer Engagement and Business Workflows Frost & Sullivan…