Nearly 40% of customer service employees to look for a new job in January New research…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Dialogic’s software business expands Enghouse’s product portfolio
Enghouse Systems Limited announced today it has acquired Dialogic Group Inc. for a purchase price of…
Busy Christmas & New Year at West Yorkshire Police Force contact centre
Busy Christmas and New Year Call Handling Period for the West Yorkshire Police Force’s contact centre…
Legal Stuff: Disclaimer
The information contained in this website is for general information purposes only. The information is provided…
Legal Stuff: Cookie Policy
What Are Cookies As is common practice with almost all professional websites this site uses cookies,…
Webhelp Announce 120 Jobs at Lambert Contact Centre
Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles Helping…
Legal Stuff: Terms & Conditions
In these Terms and Conditions ‘we, our, us’ refers to www.contact-centres.com. Acceptance of Terms By accessing…
Met Police The 999 Hoax Calls That Waste Time
The Met Police have released audio footage of 999 calls made to their control contact centre…
Merry Christmas from contact-centres.com
At this time of year we would have normally got our cartoonist to have designed our…
Aspect Announce General Availability of WFM Solution
Aspect Software Announces General Availability of Aspect Workforce Management Solution Powered by Microsoft Azure Microsoft Corp…
Puzzel’s Top 3 Predictions for Contact Centres in 2020
Rapid change in the contact centre industry may seem overwhelming but a great place to start…
Banking CX Predictions in the Contact Centre 2020
Banking Customer Experience (CX) Predictions in the contact centre 2020 – John Ing, Principal Operations Lead…
CallMiner Secures $75M Investment from Goldman Sachs
CallMiner Secures $75M Investment from Goldman Sachs – This funding will enable CallMiner to help more…
How to Build the Connected Council Contact Centre
Building the Connected Council Contact Centre” – Turning Technology from a Barrier to a Benefit by…
Sytel & CloudControl Celebrate Outbound Achievements
At a special ceremony in Paris last week, the CEO of Sytel, Michael McKinlay, gave Fethi…
Take the headache out of PCI DSS Contact Centre Compliance
New customer payment options take the headache out of PCI DSS compliance for Contact Centres With…
Content Guru – Gartner Contact Centre as a Service
Content Guru Recognised by Gartner for Critical Capabilities for Contact Centre as a Service For the…
Saving Christmas from the Contact Centre of Doom
Saving Christmas from the Contact Centre of Doom Dramatic news, just in from the North Pole:…